To help us further improve the service we provide, please answer the questions below. 

* 1. Did you feel making your complaint was simple?

* 2. Did we respond to you when we said we would?

* 3. Did we listen and resolve the issues you had raised or explain why we could not?

* 4. Would you feel confident making another complaint in the future?

* 5. Did you feel you were treated with respect and consideration?