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CoD SamTrans Community Report Card-Paratransit

The CoD SamTrans Community Report Card Survey

Share your paratransit experience!

The Commission on Disabilities some time ago prepared a CoD SamTrans Community Report Card Survey, but the implementation of the survey was held up because of the COVID-19 pandemic, which severely restricted public transit beginning in early 2020.  With restrictions being lifted state and county wide, we expect ridership will rebound and hope that you will take the time to fill out the following survey on your experiences riding the paratransit system that SamTrans offers.  We hope that with the information and feedback you provide we can identify potential areas for improvement, and to then work with SamTrans on creating a more reliable and pleasant transportation experience for individuals with disabilities.  We want to stress that your identities will remain anonymous.  It should take roughly 15-30 minutes for you to complete this survey. 

On behalf of the Commission on Disabilities, we thank you for taking the time to fill out this survey by August 1, 2022.  Thank you.  
1.Do you primarily use:
2.What is the purpose of the bulk of your trips? (ok to check more than 1)
3.What is the estimated one way travel distance for the bulk of your trips?
4.How much time (hours) per week do you spend using public
transportation?
5.How many times do you estimate you have used Redi-Wheels or RediCoast
in the last 60 days?
6.Why do you use or want to use Redi-Wheels or RediCoast? (Please check all that apply)
7.Are there reasons you would not use Redi-Wheels or
RediCoast?  (Please  check all that apply)
8.Which alternatives to Redi-Wheels or RediCoast have you used in the last 60 days?  (Please check all that apply)
9.Are you aware of, or eligible for, the "Lifeline" fare? ($1.75 one-way)
10.Would you be willing or able to pay more for "Same Day Service?"
(if available)
11.Please provide any additional comments and/or suggestions on pricing
12.How satisfied are you with the convenience offered by Redi-Wheels or
RediCoast when scheduling a ride?
13.If available, would you use online reservations?
14.How satisfied are you with the service hours for Redi-Wheels (5:30AM - midnight every day, 24-hour service available in "owl" service corridor)?
15.How satisfied are you with the service hours for RediCoast (6:00AM - 9:00PM every day)?
16.How satisfied are you with the reliability of Redi-Wheels or RediCoast when trying to reach reservationists to schedule rides?
17.How satisfied are you with the reliability of the dispatchers to accurately estimate when your vehicle will pick you up?
18.How satisfied are you with the on-time performance?
19.How many times have you been denied a trip in the last 60 days?
20.How many times have you had a vehicle no-show in the last 60 days?
21.Please provide any additional comments on the reliability of Redi-Wheels or RediCoast
22.How many times have you encountered a mechanical issue with your vehicle in the last 60 days?
23.Please provide any additional comments you have regarding mechanical or equipment issues with your vehicle:
24.Have you found the seats comfortable?
25.Do drivers securely fasten you and/or your wheelchair in the vehicles correctly using  either seatbelts or tie-downs?
26.In your experience, are Comment Cards readily available on
vehicles?
27.If you were to give SamTrans a grade for how Redi-Wheels or RediCoast
meets your transportation needs, what grade would they receive?
28.Where do you obtain your information on Paratransit?
29.How satisfied are you that the drivers treat individuals with disabilities with dignity and respect?
30.How satisfied are you with the assistance that drivers provide to individuals with disabilities?
31.How satisfied are you with the measures taken by Redi-Wheels or RediCoast to protect riders against COVID-19 infection?
32.What concerns about COVID-19 prevent you from using Redi-Wheels or RediCoast? (Please check all that apply)
33.Please provide any additional comments and/or suggestions for improving the measures taken by Redi-Wheels or RediCoast to protect riders against COVID-19 infection.
34.Thank you for completing this survey!  If you have any questions, or
additional concerns, please contact the CoD Staff: aeng@smcgov.org or 650-713-8659 or enter them below: