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When using the City of Chicago’s website, did you find what you were looking for?

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* 1. When using the City of Chicago’s website, did you find what you were looking for?

. On a scale of 1 to 5, how easy was it for you to do this? (1 = very difficult, 5 = very easy)

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* 2. . On a scale of 1 to 5, how easy was it for you to do this? (1 = very difficult, 5 = very easy)

1 1 = very difficult , 5 = very easy 5
Clear
i We adjusted the number you entered based on the slider’s scale.
What can we do to improve this?

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* 3. What can we do to improve this?

If you were trying to perform a transaction (like filling out a form or paying a bill), were you able to successfully complete the transaction?

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* 4. If you were trying to perform a transaction (like filling out a form or paying a bill), were you able to successfully complete the transaction?

On a scale of 1 to 5, how easy was it for you to do this? (1 = very difficult, 5 = very easy)

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* 5. On a scale of 1 to 5, how easy was it for you to do this? (1 = very difficult, 5 = very easy)

1 1 = very difficult, 5 = very easy 5
Clear
i We adjusted the number you entered based on the slider’s scale.
What can we do to improve this?

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* 6. What can we do to improve this?

The City of Chicago’s website was recently redesigned to provide a better online experience. Please share any feedback (positive or negative) about the appearance and general usability of the website.

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* 7. The City of Chicago’s website was recently redesigned to provide a better online experience. Please share any feedback (positive or negative) about the appearance and general usability of the website.

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