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Customer Satisfaction & Awareness Survey FY14

2.Library Survey

Thank you for taking this short survey to help the Library assess customer satisfaction and awareness, and help provide critical data for Mecklenburg County's Community & Corporate Scorecard.

Please respond to the following, based on your most recent library experience.
1.Select the location of your most recent library experience.(Required.)
2.Was your most recent library experience ...(Required.)
3.What Library service did you use?(Required.)
4.How satisfied were you with the service you used?
Very Satisfied
Satisfied
Unsatisfied
Very Unsatisfied
N/A
5.Please respond to the following statements about your most recent library experience.(Required.)
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A
I understand what services are available to me at the Library.
The quality of service met or exceeded expectations.
Staff responded to my needs in a timely fashion.
Communication about services was effective.
Staff treated me with courtesy and respect.
I felt safe at the library.
6.To what extent do you agree or disagree with the following statements about the
Charlotte Mecklenburg Library?(Required.)
Strongly Agree
Agree
Disagree
Strongly Disagree
N/A
By providing free materials and resources to all residents, the Public Library improves the quality of life in this community.
The Public Library provides services for literacy and lifelong learning.
The Public Library is a valuable educational resource.
The Public Library has enhanced my education.
The Public Library is a valuable resource for finding a job.
A strong Public Library enhances the image of this community.
7.Using a scale of 0 to 10, with 0 being "not at all likely" and 10 being "extremely likely," how likely are you to recommend the library to someone who lives in this community?
0 - Not at all likely
1
2
3
4
5 - Neutral
6
7
8
9
10 - Extremely likely
.
33%
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