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Online Formal Complaint

The Formal Complaint Form is the third step in the agency Complaint Resolution Procedure. If you have not already done so, we encourage you to speak with staff or the program coordinator.
Coastal Mountain Child & Youth Services Ltd. programs are dedicated to providing a safe and supportive environment for everyone. We understand that navigating through challenges could be difficult, and we want to assure you that your perspective matters. This complaint form will mark the beginning of a formal process designed to ensure your concerns are not only acknowledged, but also thoroughly investigated. We value your input and are committed to treating your complaint with the seriousness it deserves. Your willingness to share your experience allows us to continually enhance our programs. As you proceed with the form, rest assured that your words will be treated with confidentiality and respect. Thank you for trusting us with your feedback and you will be contacted within the week for follow up.
1.From what program are you submitting the complaint about?(Required.)
2.Description of the Complaint
Please provide a detailed description of the event(s). Be sure to include the date(s)/time(s) of the incident(s), the people involved, and relevant circumstances:(Required.)
3.Steps Taken so Far
Please describe any actions you have taken so far such as discussing the issue with staff or other supports:(Required.)
4.Supporting Documentation
Do you have any supporting documentation such as email/text exchanges or photos that you would like reviewed during the investigation? If so, please upload the files here:
File size limit is 16MB
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5.Desired Resolution
What outcome are you hoping to see from this complaint?(Required.)
6.Contact Information
Please provide your contact information and a member of the management team will reach out to follow up:(Required.)
What happens next?
Expect to be contacted within a week regarding your complaint. Our management team is committed to making an effort towards achieving a resolution that takes into consideration all parties involved. However, it is important to note that while we aim for a mutually satisfactory outcome, we cannot guarantee a specific result.
Your patience and understanding during this process is greatly appreciated.
Current Progress,
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