* 5. Appointments

  Strongly Disagree Disagree Neither Disagree Nor Agree Agree Strongly Agree
You were seen as soon as you felt necessary
Your appointments were at convenient times
Telephone calls were answered/ returned in a timely manner

* 6. Staff

  Strongly Disagree Disagree Neither Disagree Nor Agree Agree Strongly Agree
Front office staff have been friendly and respectful
Clinical staff (nurses/ clinicians) have been friendly and respectful
Doctors have been friendly and respectful

* 7. Facility

  Strongly Disagree Disagree Neither Disagree Nor Agree Agree Strongly Agree
You were satisfied with the comfort of the building
You were satisfied with the hours of operation
You were satisfied with the fees charged

* 8. Overall Care

  Strongly Disagree Disagree Neither Disagree Nor Agree Agree Strongly Agree
You can better deal with your problems now
You are satisfied with the services you received
You would recommend  friends/ family

* 9. Comments:

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