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You’ve been selected to participate in a brief online survey.  As a member of Cloverland Electric Cooperative, your opinions and input are important to us. We appreciate your participation. All answers will remain confidential.

Thank you in advance, we appreciate your membership.

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* 1. Do you currently, or have you ever, worked for Cloverland Electric Cooperative or served on its Board of Directors?

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* 2. How long have you received your electric service from Cloverland Electric Cooperative?

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* 3. Using a 10-point scale where 1 is “very dissatisfied” and 10 is “very satisfied,” how satisfied overall would you say you are with Cloverland Electric Cooperative?

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i We adjusted the number you entered based on the slider’s scale.
CO-OP MEMBERSHIP

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* 4. I usually approve of Cloverland Electric Cooperative's policies and procedures

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* 5. I think of Cloverland Electric Cooperative as a long-term ally for my energy needs

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* 6. I am proud to be associated with Cloverland Electric Cooperative 

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* 7. Cloverland Electric Cooperative is one of the best organizations of its kind 

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* 8. In a rapidly changing energy world, I trust Cloverland Electric Cooperative to make sound decisions to balance reliability, environmental impact and affordability.

CO-OP COMMUNICATION

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* 9. Overall, how satisfied are you with the communication you receive from Cloverland Electric Cooperative? 

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* 10. Using a scale where 1 means “very poor” and 10 means “excellent,” please rate your local electric co-op’s performance with communicating with you and keeping you informed in the following areas:

General information 

1 10
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i We adjusted the number you entered based on the slider’s scale.

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* 11. Using a scale where 1 means “very poor” and 10 means “excellent,” please rate your local electric co-op’s performance with communicating with you and keeping you informed in the following areas:

Billing information

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i We adjusted the number you entered based on the slider’s scale.

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* 12. Using a scale where 1 means “very poor” and 10 means “excellent,” please rate your local electric co-op’s performance with communicating with you and keeping you informed in the following areas:

Outage information

1 10
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i We adjusted the number you entered based on the slider’s scale.

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* 13. Using a scale where 1 means “very poor” and 10 means “excellent,” please rate your local electric co-op’s performance with communicating with you and keeping you informed in the following areas:

Power supply and electric grid reliability information

1 10
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i We adjusted the number you entered based on the slider’s scale.
Cloverland Electric Cooperative communicates with members in a variety of ways. For each of the following types of communication, please choose your top preferred methods of receiving information from the cooperative. (Questions 24-27)

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* 14. General information 

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* 15. Billing information

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* 16. Outage information

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* 17. Power grid and reliability information 

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* 18. Is there anything Cloverland Electric Cooperative could do to improve communications for you? 

CLOVERLAND CONNECTIONS MAGAZINE 

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* 19. How often do you typically read Cloverland Connections magazine? 

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* 20. How much of Cloverland Connections do you read?

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* 21. How satisfied are you with Cloverland Connections magazine? 1 means not at all satisfied and 10 means very satisfied. 

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i We adjusted the number you entered based on the slider’s scale.

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* 22. The magazine addresses topic of interest to me

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* 23. The magazine is an objective source of information about my local electric cooperative 

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* 24. The magazine is a high-quality publication that I find valuable as an enjoyable source of information 

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* 25. What do you like most about Cloverland Connections magazine?

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* 26. What do you like least about Cloverland Connections magazine?

DEMOGRAPHICS
There are just a few final questions that are used for classification purposes only. Again, all information will be kept confidential.

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* 27. What is your current employment status? (employmt)

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* 28. What is your average monthly electric bill? 

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* 29. Into which category does your age fall? 

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* 30. And finally, what is your gender? (gender)

Thank you for your time and cooperation. It is very much appreciated.

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* 31. Thank you for taking our survey! Would you like to be entered in to a raffle for one of 5 $50 bill credits? If so, please put your contact information or Cloverland account number below.

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