1:1 Client Feedback - Nov - Dec 2022

Help us do better - rate your experience today...

Question Title

* 1. Name (Optional)

Question Title

* 2. How friendly and helpful were our reception team today?

Very unfriendly - unhelpful

Unfriendly - reluctant to help

Just average

Friendly - helpful

Very friendly - very helpful

Very unfriendly - unhelpful

Unfriendly - reluctant to help

Just average

Friendly - helpful

Very friendly - very helpful

If you rated our reception "just average" or less please describe why...

Question Title

* 3. Which Health Professional did you see today?

Patrick - Exercise Physiologist

Scott - Exercise Physiologist

Bec Mc (Little Bec) - Exercise Physiologist

Bec W (Tall Bec) - Exercise Physiologist

Marc - Exercise Physiologist

Jess - Diabetes Educator

Barb - Dietitian

Scarlett - Podiatrist

Trent - Exercise Physiologist

Georgia - OT Driver Assessor

Stef - OT Upper Limb Therapy

Rose - OT Upper Limb Therapy

Jess - OT Upper Limb Therapy

Carolyn - OT Driver Assessor/Upper Limb Therapy

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* 4. Did your session start on time today?

Yes

No, the practitioner was running late

No, I was late

If waiting for the practitioner, how many minutes were you waiting?

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* 5. Was your health practitioner suitably organised and professional?

1 - Poor

2 - Insufficient

3 - Sufficient

4 - Very

5 - High

1 - Poor

2 - Insufficient

3 - Sufficient

4 - Very

5 - High

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* 6. Was your health practitioner knowledgeable?

1 - No idea

2 - Poor

3 - Sufficient

4 - Very good

5 - Excellent

1 - No idea

2 - Poor

3 - Sufficient

4 - Very good

5 - Excellent

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* 7. Did the practitioner listen to your needs and address them to your satisfaction?

1 - Not at all

2 - Poor

3 - Sufficient

4 - Very good

5 - Excellent

1 - Not at all

2 - Poor

3 - Sufficient

4 - Very good

5 - Excellent

Question Title

* 8. Did you leave the session with a clear understanding of what you need to do, and what will be done in the future to help you achieve your goal/s?

1 - Not at all

2 - Somewhat

3 - Well explained

4 - Very well explained

5 - Excellent explanation

1 - Not at all

2 - Somewhat

3 - Well explained

4 - Very well explained

5 - Excellent explanation

Question Title

* 9. As a result of your appointment, do you feel more motivated to make some lifestyle changes (if approriate)?

1 - Not at all

2 - Somewhat

3 - Yes

4 - Definitely

5 - Most definitely!

1 - Not at all

2 - Somewhat

3 - Yes

4 - Definitely

5 - Most definitely!

Question Title

* 10. Rate your overall level of satisfaction regarding today’s appointment.

1 - Very dissatisfied

2 - Dissatisfied

3 - Satisfied

4 - Very satisfied

5 - Highly satisfied

1 - Very dissatisfied

2 - Dissatisfied

3 - Satisfied

4 - Very satisfied

5 - Highly satisfied

Do you have any additional feedback?