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STAR Community Services Client Satisfaction Survey 2026

Thank you for taking time to give us your feedback.

Your feedback is very important to us. Please take a few moments to complete this survey by Aug 31, 2026. If you need assistance please call STAR on 38216699.
1.Which age group do you represent? Please tick one:(Required.)
2.What is your postcode?
3.How long have you been a STAR client?(Required.)
4.How often do you use STAR services?(Required.)
5.Do you live in a remote or rural area?(Required.)
6.If you live in a remote or rural area, how do you feel about the accessibility of aged care/NDIS services to you?(Required.)
Satisfied
Neutral
Dissatisfied
N/A
7.Which Services do you currently receive from STAR Community Services? Tick all that apply(Required.)
8.I am satisfied with the services provided by STAR(Required.)
9.The services I receive from STAR are of high quality(Required.)
10.I am satisfied with the quality of services provided by STAR external contractors(Required.)
11.I feel that STAR acts in my best interests(Required.)
12.STAR respects my cultural diversity(Required.)
13.I find STAR staff and volunteers are friendly and courteous(Required.)
14.I feel valued by STAR(Required.)
15.I feel the services I use from STAR help me meet my goals and needs(Required.)
16.STAR is responsive to my questions and concerns(Required.)
17.I feel safe to speak up about my worries and concerns(Required.)
18.STAR is a trustworthy organisation(Required.)
19.On a scale of 1-5, how likely are you to recommend STAR to a friend?
1- Not Likely; 5- Highly Likely(Required.)
1 (Not likely)
2
3
4
5 (Highly likely)
20.Please provide any further comments that describe your experience with STAR.
21.Have you advised us or were you asked about your cultural needs during your intake with STAR?(Required.)
22.Are you satisfied that your cultural needs or preferences have been met?(Required.)
23.Would you be interested in being part of the STAR consumer focus/consumer engagement groups? Please choose one.(Required.)
24.STAR regularly holds information sessions for our clients and the wider community on topics related to aged care and NDIS services e.g. My Aged Care, making the most of your NDIS plan etc . Please tell us what topics you would like to get more information about.
25.If you would you like a phone call from our friendly staff to discuss your responses, please fill in your details below.