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Client Pre Settlement Survey
We’re here to make your settlement journey as smooth and stress-free as possible.
To help us support you in the best way, we’d love your feedback on what information and guidance would be most useful in the lead-up to settlement
*
1.
What’s your biggest concern leading up to settlement?
(Required.)
Understanding the process
Using appliances and features
Managing defects
Moving logistics
Other (please specify)
None of the above
2.
Would you like to access your handover manual prior to settlement?
Yes
No
Only parts of it
3.
What parts of the manual would you be interested in receiving prior to your settlement day?
Appliances only
Defect management
How to care for stone, floors and cleaning tips
Moving in and out
Other (please specify)
4.
Please note any other specific information you like to request from the team to help support you leading up to settlement
5.
Timing Preference to receive this information
1 month prior to Settlement
1 week prior to Settlement
On Settlement Day
Other (please specify)
6.
As you will need to use the Lowe Living app to log any items that may arise,
Would you like;
A private tutorial
Group tutorial
Emailed instructions
Other (please specify)
7.
What’s the best way for us to share updates with you in the lead-up to Settlement?
Email
Phone Call
SMS / Text Message
Other (please specify)
Thank you for taking the time to share your preferences with us.
Your feedback helps us personalise the settlement experience and ensure you feel supported every step of the way.
We look forward to celebrating this exciting milestone with you and welcoming you into your new home!
