Client Pre Settlement Survey We’re here to make your settlement journey as smooth and stress-free as possible.To help us support you in the best way, we’d love your feedback on what information and guidance would be most useful in the lead-up to settlement Question Title * 1. What’s your biggest concern leading up to settlement? Understanding the process Using appliances and features Managing defects Moving logistics Other (please specify) None of the above Question Title * 2. Would you like to access your handover manual prior to settlement? Yes No Only parts of it Question Title * 3. What parts of the manual would you be interested in receiving prior to your settlement day? Appliances only Defect management How to care for stone, floors and cleaning tips Moving in and out Other (please specify) Question Title * 4. Please note any other specific information you like to request from the team to help support you leading up to settlement Question Title * 5. Timing Preference to receive this information 1 month prior to Settlement 1 week prior to Settlement On Settlement Day Other (please specify) Question Title * 6. As you will need to use the Lowe Living app to log any items that may arise,Would you like; A private tutorial Group tutorial Emailed instructions Other (please specify) Question Title * 7. What’s the best way for us to share updates with you in the lead-up to Settlement? Email Phone Call SMS / Text Message Other (please specify) Thank you for taking the time to share your preferences with us.Your feedback helps us personalise the settlement experience and ensure you feel supported every step of the way.We look forward to celebrating this exciting milestone with you and welcoming you into your new home! Done
