Patient Experience Survey 2024/2025

Thank you for agreeing to take our survey. Each question is voluntary and your answers will remain confidential and anonymous. This information is really important because it helps us serve you better. Your answers will help us improve the care that you receive now and in the future.

Question Title

* 1. Please select the site at which your doctor or nurse practitioner is located:

Blenheim

Chatham - Suite 207

Chatham - Suite 209

Dresden

Ridgetown

Wallaceburg

Not applicable (don't know/choose not to answer)

Question Title

* 2. The last time you were sick or were concerned you had a health problem, how many days did it take from when you first tried to connect to your doctor or nurse practitioner to when you actually spoke to him/her or someone else from their office about your health problem?

Same Day

Next Day

2-19 Days

20 or More Days

Not applicable (don't know/choose not to answer)

Question Title

* 3. Were you able to have that health problem addressed in a timely manner that you felt was appropriate?

Yes

I received care elsewhere (walk-in clinic, emergency room, etc)

I don’t know/prefer not to answer

Question Title

* 4. The last time you were sick and you tried to see your doctor or nurse practitioner were you offered a same or next day appointment to see him/her or someone else in their office within this time frame, even if you were unable to accept the appointment?

Yes

Question Title

* 5. When you connect with your doctor or nurse practitioner, how often do they or someone else in the office involve you as much as you want to be in decisions about your care and treatment?

Always

Often

Sometimes

Rarely

Never

Not Applicable (don't know/choose not to answer)

Question Title

* 6. When you connect with your doctor or nurse practitioner, how often do they or someone else give you an opportunity to ask questions about recommended treatment?

Always

Often

Sometimes

Rarely

Never

Not Applicable (don't know/choose not to answer)

Question Title

* 7. Thinking about your most recent visit, on a scale of poor to excellent, how would you rate your overall experience with our office staff?

Excellent

Very Good

Good

Fair

Poor

Not Applicable

Question Title

* 1. Please select the site at which your doctor or nurse practitioner is located:

Question Title

* 2. The last time you were sick or were concerned you had a health problem, how many days did it take from when you first tried to connect to your doctor or nurse practitioner to when you actually spoke to him/her or someone else from their office about your health problem?

Question Title

* 3. Were you able to have that health problem addressed in a timely manner that you felt was appropriate?

Question Title

* 4. The last time you were sick and you tried to see your doctor or nurse practitioner were you offered a same or next day appointment to see him/her or someone else in their office within this time frame, even if you were unable to accept the appointment?

Question Title

* 5. When you connect with your doctor or nurse practitioner, how often do they or someone else in the office involve you as much as you want to be in decisions about your care and treatment?

Question Title

* 6. When you connect with your doctor or nurse practitioner, how often do they or someone else give you an opportunity to ask questions about recommended treatment?

Question Title

* 7. Thinking about your most recent visit, on a scale of poor to excellent, how would you rate your overall experience with our office staff?

Question Title

* 8. Any additional comments regarding the Family Health Team in general, appointment bookings, staff, primary care providers, or programming.