City Performance Survey

The city manager would like to know how its departments are responding to the needs of the citizens.  This survey is provided to ask some general questions about city services and to allow you, the resident or business owner, the opportunity to tell us how we are doing in taking care of the needs of our community.

Please take a little time and complete the following 26 questions.  While you are welcome to complete the survey anonymously, contact information is appreciated.  

* 1. How would you describe the City of Roswell as a place to live?

* 2. How would you rate the City’s efforts to involve residents in the decision-making process?

* 3. How safe do you feel walking the streets of your neighborhood after dark?

* 4. Have you visited the City of Roswell's website or Facebook within the past six months?

* 5. If yes, were you satisfied with the information found on the website?

* 6. In general, do you feel you are getting your money’s worth from your tax dollars?

* 7. Do you feel you are getting your money’s worth from Solid Waste, Water and Sewer utilities?

  Yes No Don't know No opinion
Solid Waste (Landfill)
Water 
Sewer

* 8. Overall, how would you rate Police service?

  Excellent Good Fair Poor Very Poor Don't know
Call Response
Law Enforcement
Patrols
Crime Prevention
Animal Control
Dispatch Service 

* 9. Overall, how would you rate Fire service?

  Excellent Good Fair Poor Very Poor Don't know
Call Response
Fire Prevention
Emergency Medical Services

* 10. Overall, how would you rate Parks & Recreation?

  Excellent Good Fair Poor Very Poor Don't know
Condition of Park Property
Types of Programs 
Number of Programs
Cemetery Services 
Facility Rental
Sports Registration 

* 11. Overall, how would you rate Administrative Services?

  Excellent Good Fair Poor Very Poor Don't know
Meter Reading
Billing (water/sewer)
Accounts Payable 
Accounts Receivable
Human Resources 
Information Technology (IT)

* 12. Overall, how would you rate Public Works?

  Excellent Good Fair Poor Very Poor Don't know
Street Lights
Street Signs
Road Maintenance 
Upkeep of Public Buildings 
Building Rentals
Landfill
Sidewalks/Roads
Drainage 

* 13. How would you rate the customer service provided by the Building, Planning & Zoning & Special Services departments?

  Excellent Good Fair Poor Very Poor Don't know
Permitting
Development Review
Completed Development
Planning & Zoning Process
Building Permit Process
Building Inspections
Code Enforcement

* 14. Overall, how would you rate the City offices?

  Excellent Good Fair Poor Very Poor Don't know
Courtesy
Response time to requests
Access to Department Heads
Access to Elected Officials

* 15. Overall, how would you rate the City Clerk’s and Public Affairs offices when it comes to providing information?

  Excellent Good Fair Poor Very Poor Don't know
Response time to Information of Public Records requests
Communication to the Public 
Information to the Public 
Website 
Social Media 
News Releases 
Calendar for City Business 
Calendar for Special Events

* 16. Overall, how would you rate the Library system?

  Excellent Good Fair Poor Very Poor Don't know
Courtesy
Available Selection
Programs

* 17. Have you attended a City of Roswell commission, committee or council meeting in the past 12 months?

* 18. If you've answered yes to question 17, how would you rate the meeting organization, coverage of pertinent information and ability to involve the public?

  Excellent Good Fair Poor Very Poor Don't know
City Council
Finance Committee
General Services Committee
Infrastructure Committee
Legal Committee
Cemetery Board
Parks and Recreation Commission
Occupancy Tax Board
Commission on Aging 
Pecos Valley Regional Communications Center Board
Planning & Zoning Commission
Public Safety Committee
Roswell Museum & Art Center Board of Trustees
Roswell Library Board of Trustees

* 19. How would you rate the following facilities and services?

  Excellent Good Fair Poor Very Poor Don't know
Pecos Trails Transit
Roswell Museum & Art Center 
Spring River Park & Zoo
Roswell Convention & Civic Center 
Municipal Court
Nancy Lopez Golf Course
Roswell Public Library 
Visitor Center
City Hall 
Roswell Adult & Recreation Center
Roswell Recycling 
Water Department 
Code Enforcement 
Animal Control
Roswell International Air Center
Trash - Residential or Commercial 
On-line Bill Pay

* 20. How would you rate the city in terms of overall upkeep and cleanliness?

* 21. What is the biggest problem you see facing the City of Roswell or what do you like least about the City of Roswell? 

* 22. What do you like best about the City of Roswell?

* 23. How long have you lived in the City of Roswell? 

* 24. If you have any other comments, please let us know.

* 25. Do you own a business in Roswell?

* 26. Name & Email address (Optional)

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