2019 Festival Patron Survey

Canberra International Music Festival 2019: Festival Patron Survey

We are always interested to hear ways we can improve our Festival and would appreciate it if you could take a few minutes to complete this short survey. Your feedback will help us to better understand your experience, and how we can make the Festival the best it can be!

COMPETITION: For the chance to win tickets to next year's Festival, simply complete this survey, enter your email in the final box and submit!

Please note that all answers will remain private. However, we may use portions of this information for marketing and internal reporting purposes.

Section 1: About you

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* 1. In which state and town do you live?

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* 2. Your age

16-25

26-35

36-55

56-65

66-75

75 and over

Prefer not to say

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* 3. Gender

Female

Male

Transgender, non-binary or other

Prefer not to say

Section 2: About your engagement with the 2019 Festival

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* 4. Have you attended the Festival in previous years?

Yes

If Yes, please enter how many Festivals you have attended

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* 5. How did you hear about us? Select all that apply

Festival eNews

Family or Friends

Social Media (Facebook, Instagram, Twitter)

Print Advertising (e.g. Canberra Times)

Online Advertising (e.g. RiotACT)

Cinema trailer

Television program (e.g. WIN News)

Editorial content (e.g. article or review)

Radio

Another organisation's eNews (e.g. Musica Viva, DOMA Hotels)

Brochure picked up around town

CIMF mailout

Visit Canberra Website

Please specify any media/organisation you saw promoting the Festival

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* 6. What types of tickets do you have for the 2019 Festival?

Festival Pass

Choose your own adventure pass

Ticket(s) for individual concerts/events

Under 30s and Student Rush

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* 7. Which Festival extras will you/did you attend, if any?

English Baroque with Circa

Breakfast with Roland Peelman

Bach for Breakfast

A Taste of the Country Festival Trip

Jazz Up Late

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* 8. How many concerts are you attending at this year's Festival?

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* 9. What extent did each of the following motivate you to attend this year’s Festival?

	Not at all		Moderately		Very strongly
An interest in music	An interest in music Not at all	An interest in music	An interest in music Moderately	An interest in music	An interest in music Very strongly
The high quality of the Festival	The high quality of the Festival Not at all	The high quality of the Festival	The high quality of the Festival Moderately	The high quality of the Festival	The high quality of the Festival Very strongly
I always plan to visit the Festival	I always plan to visit the Festival Not at all	I always plan to visit the Festival	I always plan to visit the Festival Moderately	I always plan to visit the Festival	I always plan to visit the Festival Very strongly
I want to socialise with family and friends	I want to socialise with family and friends Not at all	I want to socialise with family and friends	I want to socialise with family and friends Moderately	I want to socialise with family and friends	I want to socialise with family and friends Very strongly
Just for something fun to do	Just for something fun to do Not at all	Just for something fun to do	Just for something fun to do Moderately	Just for something fun to do	Just for something fun to do Very strongly
To experience something new/different	To experience something new/different Not at all	To experience something new/different	To experience something new/different Moderately	To experience something new/different	To experience something new/different Very strongly
I want to rejuvenate/recharge	I want to rejuvenate/recharge Not at all	I want to rejuvenate/recharge	I want to rejuvenate/recharge Moderately	I want to rejuvenate/recharge	I want to rejuvenate/recharge Very strongly
I was attracted by this year's program	I was attracted by this year's program Not at all	I was attracted by this year's program	I was attracted by this year's program Moderately	I was attracted by this year's program	I was attracted by this year's program Very strongly
I was travelling to Canberra at the time and wanted something to do	I was travelling to Canberra at the time and wanted something to do Not at all	I was travelling to Canberra at the time and wanted something to do	I was travelling to Canberra at the time and wanted something to do Moderately	I was travelling to Canberra at the time and wanted something to do	I was travelling to Canberra at the time and wanted something to do Very strongly

Section 3: About your experience at the 2019 Festival

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* 10. Did the Festival exceed, meet or fall below your expectations?

Exceed

Meet

Fall below

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* 11. How would you rate the Festival in terms of the following specific aspects?

	Not acceptable	Poor	Average	Good	Excellent
Quality of the music performance	Quality of the music performance Not acceptable	Quality of the music performance Poor	Quality of the music performance Average	Quality of the music performance Good	Quality of the music performance Excellent
Customer service from staff (including volunteers)	Customer service from staff (including volunteers) Not acceptable	Customer service from staff (including volunteers) Poor	Customer service from staff (including volunteers) Average	Customer service from staff (including volunteers) Good	Customer service from staff (including volunteers) Excellent
Ease of entry to the Festival (queues)	Ease of entry to the Festival (queues) Not acceptable	Ease of entry to the Festival (queues) Poor	Ease of entry to the Festival (queues) Average	Ease of entry to the Festival (queues) Good	Ease of entry to the Festival (queues) Excellent
Beverage offering	Beverage offering Not acceptable	Beverage offering Poor	Beverage offering Average	Beverage offering Good	Beverage offering Excellent
Atmosphere and excitement at the Festival	Atmosphere and excitement at the Festival Not acceptable	Atmosphere and excitement at the Festival Poor	Atmosphere and excitement at the Festival Average	Atmosphere and excitement at the Festival Good	Atmosphere and excitement at the Festival Excellent
Transport to and from the Festival	Transport to and from the Festival Not acceptable	Transport to and from the Festival Poor	Transport to and from the Festival Average	Transport to and from the Festival Good	Transport to and from the Festival Excellent
Ease of finding parking close to the Festival	Ease of finding parking close to the Festival Not acceptable	Ease of finding parking close to the Festival Poor	Ease of finding parking close to the Festival Average	Ease of finding parking close to the Festival Good	Ease of finding parking close to the Festival Excellent
Toilet and bathroom facilities provided	Toilet and bathroom facilities provided Not acceptable	Toilet and bathroom facilities provided Poor	Toilet and bathroom facilities provided Average	Toilet and bathroom facilities provided Good	Toilet and bathroom facilities provided Excellent

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* 12. How likely would you be to recommend attending the Festival to family, friends or colleagues? (1 is Not at All Likely, 5 is extremely likely)

Clear

i We adjusted the number you entered based on the slider’s scale.

Section 4: For Residents of the ACT

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* 13. Please indicate your agreement with the following statements

	Totally disagree	Disagree	Neutral	Agree	Completely agree
The Canberra International Music Festival helps bring tourists to Canberra	The Canberra International Music Festival helps bring tourists to Canberra Totally disagree	The Canberra International Music Festival helps bring tourists to Canberra Disagree	The Canberra International Music Festival helps bring tourists to Canberra Neutral	The Canberra International Music Festival helps bring tourists to Canberra Agree	The Canberra International Music Festival helps bring tourists to Canberra Completely agree
The Canberra International Music Festival makes Canberra a more enjoyable place to live	The Canberra International Music Festival makes Canberra a more enjoyable place to live Totally disagree	The Canberra International Music Festival makes Canberra a more enjoyable place to live Disagree	The Canberra International Music Festival makes Canberra a more enjoyable place to live Neutral	The Canberra International Music Festival makes Canberra a more enjoyable place to live Agree	The Canberra International Music Festival makes Canberra a more enjoyable place to live Completely agree
I look forward to going to the Canberra International Music Festival every year	I look forward to going to the Canberra International Music Festival every year Totally disagree	I look forward to going to the Canberra International Music Festival every year Disagree	I look forward to going to the Canberra International Music Festival every year Neutral	I look forward to going to the Canberra International Music Festival every year Agree	I look forward to going to the Canberra International Music Festival every year Completely agree
The Canberra International Music Festival helps enhance community spirit, pride and enjoyment	The Canberra International Music Festival helps enhance community spirit, pride and enjoyment Totally disagree	The Canberra International Music Festival helps enhance community spirit, pride and enjoyment Disagree	The Canberra International Music Festival helps enhance community spirit, pride and enjoyment Neutral	The Canberra International Music Festival helps enhance community spirit, pride and enjoyment Agree	The Canberra International Music Festival helps enhance community spirit, pride and enjoyment Completely agree
The Canberra International Music Festival made me proud to be from Canberra	The Canberra International Music Festival made me proud to be from Canberra Totally disagree	The Canberra International Music Festival made me proud to be from Canberra Disagree	The Canberra International Music Festival made me proud to be from Canberra Neutral	The Canberra International Music Festival made me proud to be from Canberra Agree	The Canberra International Music Festival made me proud to be from Canberra Completely agree
Holding the Canberra International Music Festival creates a real buzz in the city	Holding the Canberra International Music Festival creates a real buzz in the city Totally disagree	Holding the Canberra International Music Festival creates a real buzz in the city Disagree	Holding the Canberra International Music Festival creates a real buzz in the city Neutral	Holding the Canberra International Music Festival creates a real buzz in the city Agree	Holding the Canberra International Music Festival creates a real buzz in the city Completely agree

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* 14. Does having an international music festival in Canberra mean you are more or less likely to travel to similar music festivals outside the ACT?

More likely

Less likley

No effect

Section 5: For Non-Residents of the ACT

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* 15. Was attending the Festival the main reason for your visit to Canberra?

Yes

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* 16. Did you stay overnight?

Yes

If Yes, how many nights?

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* 17. Did you book accommodation in Canberra while you attended the Festival?

Yes

If Yes, approximately how much did you spend on accommodation?

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* 18. Did you eat at a cafe or restaurant during your visit to Canberra?

Yes

If Yes, approximately how many times was this, and how much did you spend on meals and refreshment during your visit to Canberra?

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* 19. Did you visit galleries, museums and/or national cultural institutions during your stay in Canberra?

Yes

If Yes, which of these did you visit?

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* 20. Excluding Festival tickets, what was the total spend of your visit to Canberra?

Less than $500

$500- $1,000

$1000- $2,000

$2000- $5,000

More than $5,000

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* 21. Did your visit make you want to return to Canberra as a visitor?

Definitely

Probably

Unsure

Probably not

Definitely not

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* 22. Did you travel in a group?

Yes

If Yes, how many in your group?

Section 6: Further comments

2019 Festival Patron Survey

Canberra International Music Festival 2019: Festival Patron Survey

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* 1. In which state and town do you live?

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* 2. Your age

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* 3. Gender

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* 4. Have you attended the Festival in previous years?

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* 5. How did you hear about us? Select all that apply

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* 6. What types of tickets do you have for the 2019 Festival?

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* 7. Which Festival extras will you/did you attend, if any?

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* 8. How many concerts are you attending at this year's Festival?

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* 9. What extent did each of the following motivate you to attend this year’s Festival?

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* 10. Did the Festival exceed, meet or fall below your expectations?

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* 11. How would you rate the Festival in terms of the following specific aspects?

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* 12. How likely would you be to recommend attending the Festival to family, friends or colleagues? (1 is Not at All Likely, 5 is extremely likely)

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* 13. Please indicate your agreement with the following statements

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* 14. Does having an international music festival in Canberra mean you are more or less likely to travel to similar music festivals outside the ACT?

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* 15. Was attending the Festival the main reason for your visit to Canberra?

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* 16. Did you stay overnight?

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* 17. Did you book accommodation in Canberra while you attended the Festival?

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* 18. Did you eat at a cafe or restaurant during your visit to Canberra?

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* 19. Did you visit galleries, museums and/or national cultural institutions during your stay in Canberra?

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* 20. Excluding Festival tickets, what was the total spend of your visit to Canberra?

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* 21. Did your visit make you want to return to Canberra as a visitor?

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* 22. Did you travel in a group?

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* 23. Would you like to provide any further comments/feedback about your experience at the 2019 Festival?

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* 24. To go in the draw to win a double pass to next year's Festival, enter your email address below.