Consumer Satisfaction Survey (Child Support)

Consumer satisfaction is an important tool toward assuring we are providing quality services. Although we cannot change the laws and policies that direct our program, we strive to assure your contact with our office is effective, efficient and positive. Your input is critical toward this goal. Please take a few moments to complete this Consumer Satisfaction Survey.

This Survey is confidential. The answers you give to the questions below are anonymous and will not be shared with the staff at our office in a way that would identify you. Please answer the following by marking the appropriate response:

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* 1. Person completing survey

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* 2. What services were provided to you?

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* 3. What method of contact did you utilize to communicate with the agency?

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* 4. On a scale of 1 to 5, please rate how easy it was to make contact with an agency representative?

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* 5. Please indicate the timeliness of the agency representative's response.

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* 6. On a scale of 1 to 5, please rate whether your question or concern was addressed by the agency representative.

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* 7. On a scale of 1 to 5, did the agency representative adequately explain the actions or status of your case?

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* 8. On a scale of 1 to 5, please rate how professional and courteous the agency representative treated you in addressing your concerns.

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* 9. Is there anything else you want to tell us about the Agency?  Please provide comments, suggestions, explanations, positive experiences, etc.

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* 10. OVERALL: My overall experience with Child Support was:

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* 11. If you would like an Agency Representative to contact you to discuss the concerns you have, please provide your name and telephone number:

We sincerely appreciate your time, suggestions and contribution!

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