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Customer Service Survey 2026

1.Please indicate if you are a: Select all that apply.
2.Age:
3.How many days a week do you usually attend CHF?
4.What time would you like to attend CHF? Select all that apply.
5.How long have you been a member?
6.Where do you live?
7.Based on your overall experience, on a scale of 1-10, does the front desk staff make you feel valued as a customer?
1 = not valued at all
2
3
4
5
6
7
8
9
10 = extremely valued
8.Are the front desk staff knowledgeable and helpful?
9.Based on your overall experience, on a scale of 1-10, do you feel the front desk staff are friendly and polite?
1 = not valued at all
2
3
4
5
6
7
8
9
10 = extremely valued
10.Based on your overall experience, on a scale of 1–10, how likely are you to recommend us to friends, family, or colleagues?
1 = not at all likely
2
3
4
5
6
7
8
9
10 = extremely likely
11.On a scale of 1–10, what is the level of satisfaction you have with the front desk staff you deal with?
1 = Very dissatisfied
2
3
4
5
6
7
8
9
10 = Very satisfied
12.On a scale of 1–10, what do you think of the following communication methods for contacting CHF?
1 = difficult
2
3
4
5
6
7
8
9
10 = very easy
Phone
Email
Website
13.Overall, how would you rate the quality of your customer service experience?
1 = Very dissatisfied
2
3
4
5
6
7
8
9
10 = Very satisfied
14.Are the front desk staff able to answer your questions clearly?(Required.)
15.Was the information provided by the front desk staff helpful and clear?(Required.)
16.In a few words, how would you describe your overall customer service experience with us?(Required.)
17.Is there anything we can do to improve your overall customer service experience?(Required.)
18.If you would like to be contacted by CHF, please enter your information below: