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* 1. Please indicate if you are a: Select all that apply.

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* 2. Age:

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* 3. How many days a week do you usually attend CHF?

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* 4. What time would you like to attend CHF? Select all that apply.

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* 5. How long have you been a member?

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* 6. Where do you live?

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* 7. Based on your overall experience, on a scale of 1-10, does the front desk staff make you feel valued as a customer?

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* 8. Are the front desk staff knowledgeable and helpful?

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* 9. Based on your overall experience, on a scale of 1-10, do you feel the front desk staff are friendly and polite?

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* 10. Based on your overall experience, on a scale of 1–10, how likely are you to recommend us to friends, family, or colleagues?

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* 11. On a scale of 1–10, what is the level of satisfaction you have with the front desk staff you deal with?

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* 12. On a scale of 1–10, what do you think of the following communication methods for contacting CHF?

  1 = difficult 2 3 4 5 6 7 8 9 10 = very easy
Phone
Email
Website

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* 13. Overall, how would you rate the quality of your customer service experience?

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* 14. Are the front desk staff able to answer your questions clearly?

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* 15. Was the information provided by the front desk staff helpful and clear?

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* 16. In a few words, how would you describe your overall customer service experience with us?

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* 17. Is there anything we can do to improve your overall customer service experience?

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* 18. If you would like to be contacted by CHF, please enter your information below:

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