We want to know how the work of Citizens Advice benefits our clients.

The survey is anonymous and if you are completing the survey with the help of someone from Citizens Advice they have been trained under our information assurance policies. None of your personal information will be shared with other third parties.

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1. Which parts of the service did you receive help from? It could be that you received help from more than one part of the service.

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2. Were you able to contact the service and get advice in the way you wanted to

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3. If your answer to question 2 was no please tell us how you prefer to receive advice.Please select one option.

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4. What barriers or problems, if any, did you face getting advice from us? Please select one option.

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5. Do you now know what you need to do next to sort out your problem? Please select one option.

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6. The next set of questions are designed to find out about the long term benefits, if any, you have gained as a result of the service you received from Citizens Advice.

When answering questions 7 to 11 please rate your improvement/decline at any point on the scale below:
 
-5 = A very negative impact
 0 = The same
+5 = A very positive impact

Have you understood the rating system?

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7. Do you now understand when to ask for advice before things get out of hand?

-5 0 +5
Clear
i We adjusted the number you entered based on the slider’s scale.

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8. Are you now better able to manage the problems you face?

-5 0 +5
Clear
i We adjusted the number you entered based on the slider’s scale.

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9. If you need help or advice are you better able to get help?

-5 0 +5
Clear
i We adjusted the number you entered based on the slider’s scale.

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10. Do you feel more supported and less isolated?

-5 0 +5
Clear
i We adjusted the number you entered based on the slider’s scale.

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11. Do you feel more optimistic about the future?

-5 0 +5
Clear
i We adjusted the number you entered based on the slider’s scale.

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12. We want to know how you have benefited from receiving help from Citizens Advice in context to the cost-of-living crisis. Please select the statements below that you believe to be a true statement of your situation now.

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13. Please add any comments and further details below:

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