We want to do everything possible to make your experience in our service centers the best it can be. Your feedback is critical to our success and we appreciate you taking the time to complete this survey. When you click "done" at the end of the survey, you will receive a coupon for savings on your next Jiffy Lube Signature Service Oil Change.

If you prefer to contact us directly, please email us at cilubes@live.com.

Thank you for your business and for taking time to let us know about your experience.

Chris Orman and Steve Orman
Owners
Central Iowa Lubrication

1. Please select the location where your vehicle was serviced.

2. On what date was your vehicle serviced?

MM/DD/YYYY
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3. Please rate the service you received on your most recent visit to Jiffy Lube.

  Excellent Very Good Average Poor Unacceptable
Overall service you received
Overall value of your service
Speed at which your vehicle was serviced
Polite and respectful employees

4. Was this the first time you have been to that Jiffy Lube?

5. When you first arrived at the service center, were you quickly greeted or acknowledged by a Jiffy Lube employee?

6. Did a Jiffy Lube employee open your car door and lobby entrance door for you?

7. Were the words "manufacturer's recommendation" used during your service review?

8. Were you given a price estimate at the Service Review?

9. Were you given a time frame for how long it would take your vehicle to be serviced?

10. Was it completed within that time?

11. Was anything "missed" that you noticed? (Windows not cleaned, floor not vacuumed, etc.)

12. Were you asked for your email address in order to receive valuable coupons?

13. Were you told about our website or did you have to make a special inquiry?

14. Was the lobby/waiting area clean?

15. Were there magazines available in the lobby/waiting area?

16. Was there fresh coffee available in the lobby/waiting area?

17. Did a Jiffy Lube employee open your car door as you prepared to leave?

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