CDOT Customer Service Survey 2018 This anonymous survey will not go back to the Customer Service Representative directly. So we can provide you an even better experience we are collecting feedback on how we performed in our last engagement. This survey will help us continue to improve serving you. Thank you Question Title * 1. Which CDOT Region did you contact? CDOT Headquarters in Denver Region 1 (Denver Metro/I-70 West to Eisenhower/Johnson Memorial Tunnels) Region 2 (Southeast) Region 3 (Northwest) Region 4 (Northeast) Region 5 (Southwest/South-Central) Question Title * 2. Overall, how would you rate the quality of your customer service experience? Very positive Somewhat positive Neutral Somewhat negative Very negative Question Title * 3. How would you rate the level of understanding the Customer Service Representative had regarding your concern? Extremely well Very well Somewhat well Not so well Not at all well Question Title * 4. How much time did it take us to address your questions and concerns? Much shorter than expected Shorter than expected About what I expected Longer than expected Much longer than expected Did not receive a response Question Title * 5. Overall, how would you rate the level of professionalism, courtesy and friendliness of your Customer Service Representative? Poor Excellent Poor Excellent Question Title * 6. How would you rate the level of concern that the Customer Service Representative showed for the issue that you contacted us about? Extremely well Very well Somewhat well Not very well No well at all Question Title * 7. Overall how would you rate the knowledge of your Customer Service Representative in regards to the Colorado Department of Transportation and your concern? Extremely knowledgeable Very knowledgeable Somewhat knowledgeable Not very knowledgeable Not knowledgeable at all Question Title * 8. What city do you currently live in? Question Title * 9. Do you have any other comments, questions, or concerns? Question Title * 10. Please leave us your contact information if you would like CDOT to contact you regarding your customer experience. Submit response >>
