Thank you for giving us the opportunity to serve you better. Your feedback is extremely important to us. Please take a few minutes to tell us about your recent store visit and the service you've received thus far. 

* 1. How would you rate your one on one experience with the CCT Service Representative who assisted you on your last visit?

  Strongly Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree  Strongly Agree N/A
My CCT Service Representative was very pleasant and helpful
My CCT Service Representative fully and clearly explained the product/service
My CCT Service Representative displayed that she/he was very knowledgeable about the product/service
My CCT Service Representative responded to my inquires in a timely manner
My CCT Service Representative adhered to professional standards of conduct

* 2. My CCT Service Representative's first name is?

* 3. My last in-store visit was to ....?

* 4. How long have you been a CCT Customer?

* 5. How would you rate the quality of your CCT Mobile or Internet Service?

* 6. How would you rate the CCT Store?

  Strongly Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree Strongly Agree 
The CCT Store looks and feels modern
The CCT Store is always very clean
The CCT Store layout is very functional, I know where to go when I walk in
The CCT Store hours are very convenient 

* 7. Based on your overall experience how likely are you to recommend CCT?

* 8. Please share with us a few things CCT could do better.

* 9. Have you called our Customer Service Call Center recently? 

* 10. If you answered yes to Q11, how would you rate that experience?

  Strongly Disagree Somewhat Disagree Neither Agree or  Disagree Somewhat Agree Strongly Agree
My CCT Representative was very helpful and pleasant 
My CCT Representative displayed that he/she was very knowledgeable 
My CCT Representative handled my inquiry in a timely manner 
My CCT Representative explained my product/service fully and clearly 

* 11. My CCT Call Center Representative's first name is?

* 12. Overall, are you satisfied or dissatisfied with the level of customer service you received from our company?

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