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Cecil County Health Department Customer Satisfaction Survey

The Cecil County Health Department strives to provide high quality programs and services that are responsive to customer needs. In order to continuously improve our programs and services, we kindly ask that you complete the following survey about your experience with us. This survey will take approximately five minutes to complete. The responses you provide are confidential and no identifying information about you will be collected.

If you have any questions about the survey, please contact:
Daniel Coulter
Deputy Health Officer-Operations
443-245-3767
daniel.coulter@maryland.gov

Thank you in advance for your valuable feedback.
1.Which Cecil County Health Department program(s)/service(s) did you use?
2.Please indicate your level of agreement with the following statements about your experience with the Health Department.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
Not Applicable
Health Department staff were knowledgeable.
Health Department staff treated me with respect.
Health Department staff took the time to listen to my concerns.
All of my questions were answered.
I understood the information provided to me.
The wait time for the program(s)/service(s) I received was appropriate.
I felt comfortable discussing my needs with Health Department staff.
The program(s)/service(s) I received met my social, cultural, and/or special needs.
Overall, I am satisfied with the program(s)/service(s) I received at the Health Department.
3.What did we do well?
4.What can we do better? (Please be specific.)