CCA Digital Technology Survey

Organisations that embrace digital technologies have the opportunity to innovate and steer their customer service strategy for the future.

This latest research project, in association with Kcom, homes in on how we are adopting digital technologies to transform our customer contact experience. Areas of focus include:

* What barriers are preventing organisations from becoming more digital-enabled?
* The status of digital technology deployment/adoption
* The importance of digital technologies to support improved customer experience
* The wider impact on the organisation of becoming more digital


All participants will receive a preview copy of the results. All responses are treated in the strictest confidence and no details will be attributed to any individual without prior permission.

Thank you for participating.

Best regards

Pauline Cochrane
Head of Research & Partnerships
CCA
T: 0141 564 9010
E: pauline.cochrane@cca-global.com

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