Chase Brass Customer Survey

Question Title

* 1. How would you describe yourself?

OEM

Distributor

Job Shop

Forging Manufacturer

Question Title

* 2. Please rate the following:

	Poor	Needs Improvement	Fair	Good	Excellent
On-Time Delivery	On-Time Delivery Poor	On-Time Delivery Needs Improvement	On-Time Delivery Fair	On-Time Delivery Good	On-Time Delivery Excellent
Customer Service Responsiveness	Customer Service Responsiveness Poor	Customer Service Responsiveness Needs Improvement	Customer Service Responsiveness Fair	Customer Service Responsiveness Good	Customer Service Responsiveness Excellent
Outside Sales Representation	Outside Sales Representation Poor	Outside Sales Representation Needs Improvement	Outside Sales Representation Fair	Outside Sales Representation Good	Outside Sales Representation Excellent
Product Quality	Product Quality Poor	Product Quality Needs Improvement	Product Quality Fair	Product Quality Good	Product Quality Excellent
Quality Team Responsiveness	Quality Team Responsiveness Poor	Quality Team Responsiveness Needs Improvement	Quality Team Responsiveness Fair	Quality Team Responsiveness Good	Quality Team Responsiveness Excellent
Machining / Technical Support	Machining / Technical Support Poor	Machining / Technical Support Needs Improvement	Machining / Technical Support Fair	Machining / Technical Support Good	Machining / Technical Support Excellent
Product Availability / Lead-times	Product Availability / Lead-times Poor	Product Availability / Lead-times Needs Improvement	Product Availability / Lead-times Fair	Product Availability / Lead-times Good	Product Availability / Lead-times Excellent
Shipment Accuracy	Shipment Accuracy Poor	Shipment Accuracy Needs Improvement	Shipment Accuracy Fair	Shipment Accuracy Good	Shipment Accuracy Excellent
Paperwork / Documentation Accuracy	Paperwork / Documentation Accuracy Poor	Paperwork / Documentation Accuracy Needs Improvement	Paperwork / Documentation Accuracy Fair	Paperwork / Documentation Accuracy Good	Paperwork / Documentation Accuracy Excellent
Ease of Doing Business	Ease of Doing Business Poor	Ease of Doing Business Needs Improvement	Ease of Doing Business Fair	Ease of Doing Business Good	Ease of Doing Business Excellent

Question Title

* 3. If you could place orders, check stock, or track an order through the Chase Brass website, would you use it as your preferred method?

Yes

If Yes, please specify:

Question Title

* 4. Is there any other information or service you would like our sales team to provide that they currently do not?

Yes

If Yes, please specify:

Question Title

* 5. Do you currently require any technical support, i.e., quality, machining, metallurgy?

Yes

If Yes, please specify:

Question Title

* 6. Do you consume wear application alloys, such as C93200, C95400, C89835 for bushings/bearing products?

Yes

If Yes, would you like to receive information about our ECO BRONZE alloy?

Question Title

* 7. Do you currently melt and cast copper alloys?

Yes

If Yes, would you like to receive information about our ECO BRASS ingot?

Question Title

* 8. Would you be interested in Chase Brass supplying coiled brass rod, small diameter rod, or special shapes?

Yes

If Yes, please specify:

Question Title

* 9. Do you currently bring forgings or finished copper alloy product/parts into the United States?

Yes

If Yes, would you like to discuss Chase's ability to produce/source those products domestically?

Question Title

* 10. Overall, how would you rank Chase Brass as your supplier?

0 - Poor

20 - Average

100 - Exceptional

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 11. What is one thing Chase Brass can do better to meet and exceed your expectations?

Question Title

* 12. Do you have any other comments or concerns?

Question Title

* 13. If you would like us to contact you regarding this survey, please enter your information below:

Name:

Company:

Email Address:

Phone Number:

Thank you for your feedback and for your business!