Citizens Advice Southwark Client Satisfaction Survey

We value your feedback, please take a few minutes to complete this short survey.

Question Title

* 1. Drop In/ Team

Drop In

Debt Team

Generalist

Energy

Homeowner

Immigration

Housing

Back on Track

Major Trauma

Foodbanks

Welfare Benefits

Rebuild

Pecan

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* 2. How were you seen today?

In person

Telephone

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* 3. Please rate your overall experience of the service?

1 (Negative)

5 (Positive)

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* 4. How easy or difficult was it to access the service?

1 (Negative)

5 (Positive)

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* 5. To what extent did the service help you find a way forward?

1 (Negative)

5 (Positive)

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* 6. To what extent is your problem now resolved?

1 (Negative)

5 (Positive)

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* 7. How confident do you feel now to manage your situation?

1 (Negative)

5 (Positive)

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* 8. How likely would you be to recommend the service to other people?

1 (Negative)

5 (Positive)

Citizens Advice Southwark Client Satisfaction Survey

Question Title

* 1. Drop In/ Team

Question Title

* 2. How were you seen today?

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* 3. Please rate your overall experience of the service?

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* 4. How easy or difficult was it to access the service?

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* 5. To what extent did the service help you find a way forward?

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* 6. To what extent is your problem now resolved?

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* 7. How confident do you feel now to manage your situation?

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* 8. How likely would you be to recommend the service to other people?

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* 9. Do you have any additional comments or suggestions?