Wandsworth Carers' Strategy Review

Introduction

The Wandsworth Carers Strategy 2009-2014 was developed by listening to Carers and Young Carers and collating feedback from professionals. Professionals and Carers then worked together to identify a set of Quality Markers, setting out how Wandsworth Council, NHS Wandsworth, Community Services Wandsworth, the Voluntary Sector, Job Centre Plus and other partners would provide and develop services and support to Carers and Young Carers over five years. The five year period is now over, and so Wandsworth Carers' Centre is helping the council review the Strategy and set priorities for the next one.

In this survey we want you to feed back on each Quality Marker and tell us how far you think it has been achieved, by marking it RED, AMBER or GREEN.

RED: No improvement
AMBER: Some improvement
GREEN: Significant improvement

There are also a couple of questions about your priorities for the new Strategy, as well as questions about how the Strategy should be monitored and held accountable. Please bear in mind that you are rating all services for Carers in Wandsworth. If you want to make any comments about a service in particular, you can use the free text box provided after each Quality Marker.

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* 1. Quality Marker One: Information and advice that enables you to have choice and control

	Red	Amber	Green
Getting the right information	Getting the right information Red	Getting the right information Amber	Getting the right information Green
Getting the information in the right way	Getting the information in the right way Red	Getting the information in the right way Amber	Getting the information in the right way Green
Getting the information at the right time	Getting the information at the right time Red	Getting the information at the right time Amber	Getting the information at the right time Green

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* 2. Please add your comments about Quality Marker One here

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* 3. Quality Marker Two: Quality, personalised care that gives you peace of mind

	Red	Amber	Green
Reliable, good quality, culturally appropriate support for the cared for person	Reliable, good quality, culturally appropriate support for the cared for person Red	Reliable, good quality, culturally appropriate support for the cared for person Amber	Reliable, good quality, culturally appropriate support for the cared for person Green
Appropriate equipment, adaptations and technologies	Appropriate equipment, adaptations and technologies Red	Appropriate equipment, adaptations and technologies Amber	Appropriate equipment, adaptations and technologies Green
Emergency planning	Emergency planning Red	Emergency planning Amber	Emergency planning Green
Access to parking or travel facilities	Access to parking or travel facilities Red	Access to parking or travel facilities Amber	Access to parking or travel facilities Green
Continuity and organisations working together to support you as a Carer	Continuity and organisations working together to support you as a Carer Red	Continuity and organisations working together to support you as a Carer Amber	Continuity and organisations working together to support you as a Carer Green

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* 4. Please add your comments about Quality Marker Two here

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* 5. Quality Marker Three: Recognised and respected as a partner in care

	Red	Amber	Green
Raising the profile of caring and reducing the stigma of caring	Raising the profile of caring and reducing the stigma of caring Red	Raising the profile of caring and reducing the stigma of caring Amber	Raising the profile of caring and reducing the stigma of caring Green
Helping people to identify themselves as Carers	Helping people to identify themselves as Carers Red	Helping people to identify themselves as Carers Amber	Helping people to identify themselves as Carers Green
Treating Carers with respect, recognising their contribution and involving them in decision making	Treating Carers with respect, recognising their contribution and involving them in decision making Red	Treating Carers with respect, recognising their contribution and involving them in decision making Amber	Treating Carers with respect, recognising their contribution and involving them in decision making Green
Being offered training and skills development to support you with caring	Being offered training and skills development to support you with caring Red	Being offered training and skills development to support you with caring Amber	Being offered training and skills development to support you with caring Green

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* 6. Please add your comments about Quality Marker Three here

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* 7. Quality Marker Four: Good communication that means you are listened to and involved

	Red	Amber	Green
Being talked with and being listened to	Being talked with and being listened to Red	Being talked with and being listened to Amber	Being talked with and being listened to Green
Knowing how to feedback when things are not right	Knowing how to feedback when things are not right Red	Knowing how to feedback when things are not right Amber	Knowing how to feedback when things are not right Green
Having someone to speak for you (an advocate) if you cannot get your message across	Having someone to speak for you (an advocate) if you cannot get your message across Red	Having someone to speak for you (an advocate) if you cannot get your message across Amber	Having someone to speak for you (an advocate) if you cannot get your message across Green
To be involved and engaged in developing and improving services	To be involved and engaged in developing and improving services Red	To be involved and engaged in developing and improving services Amber	To be involved and engaged in developing and improving services Green

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* 8. Please add your comments about Quality Marker Four here

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* 9. Quality Marker Five: Quality breaks that enable you to enjoy your life and achieve your own goals

	Red	Amber	Green
A choice about whether to care; and a chance to talk about your own needs	A choice about whether to care; and a chance to talk about your own needs Red	A choice about whether to care; and a chance to talk about your own needs Amber	A choice about whether to care; and a chance to talk about your own needs Green
Flexible breaks services tailored to personal needs	Flexible breaks services tailored to personal needs Red	Flexible breaks services tailored to personal needs Amber	Flexible breaks services tailored to personal needs Green
Maintaining or developing friendships or relationships	Maintaining or developing friendships or relationships Red	Maintaining or developing friendships or relationships Amber	Maintaining or developing friendships or relationships Green
Accessing education, training or courses	Accessing education, training or courses Red	Accessing education, training or courses Amber	Accessing education, training or courses Green
Keeping up your interests	Keeping up your interests Red	Keeping up your interests Amber	Keeping up your interests Green
Managing your own domestic/other routines	Managing your own domestic/other routines Red	Managing your own domestic/other routines Amber	Managing your own domestic/other routines Green

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* 10. Please add your comments about Quality Marker Five here

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* 11. Quality Marker Six: Support that enables you to keep healthy and safe

	Red	Amber	Green
Promoting physical well-being	Promoting physical well-being Red	Promoting physical well-being Amber	Promoting physical well-being Green
Promoting emotional well-being	Promoting emotional well-being Red	Promoting emotional well-being Amber	Promoting emotional well-being Green
Safeguarding against abuse	Safeguarding against abuse Red	Safeguarding against abuse Amber	Safeguarding against abuse Green

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* 12. Please add your comments about Quality Marker Six here

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* 13. Quality Marker Seven: Support that enables you to have economic well-being

	Red	Amber	Green
Employment – getting into work or staying in work	Employment – getting into work or staying in work Red	Employment – getting into work or staying in work Amber	Employment – getting into work or staying in work Green
Maximising your finances by accessing income or benefits advice	Maximising your finances by accessing income or benefits advice Red	Maximising your finances by accessing income or benefits advice Amber	Maximising your finances by accessing income or benefits advice Green

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* 14. Please add your comments about Quality Marker Seven here

The next Carers' Strategy will reflect new duties under the Care Act (http://www.carers.org/care-act) We would like you to tell us what your three priorities are, under the following headings:

Well-Being
For example, physical and mental health, protection against abuse, access to work and training

Prevention
Preventing, reducing and delaying the need for care and support, supporting Carers before they reach crisis point

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* 15. Well-being

Priority one

Priority two

Priority three

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* 16. Prevention

Priority one

Priority two

Priority three

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* 17. Once the Carers' Strategy Review is complete we will be developing a new Strategy. We want Carers views on how best to monitor progress of the new Strategy and how to hold Wandsworth Council and relevant partners accountable for delivering the action plan. One way that has worked elsewhere is for a small group of Carers to review the Strategy on a bi-monthly basis and to update a wider group of Carers, as well as get their feedback, through a regular Carers’ Forum which would be held quarterly.

The proposed format for a Carers’ Forum would be a two/two and half hour meeting which would allow information/updates to be disseminated to Carers and for Carers to raise issues of their own, this would also include lunch and a period of at least 45 minutes for Carers to network and share issues.

Please tell us what you think about this in the questions below:

Would you come to a regular Carers' Forum held at the Town Hall or another location?

Yes

Not sure

Other (please specify)

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* 18. Tell us what would encourage you to attend a Carers’ Forum

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* 19. What do you think about a formal group of Carers holding Wandsworth Council accountable for delivery and reporting back to you on the Carers’ Strategy?

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* 20. Would you be interested in being part of that group?

Yes

It depends what would be involved

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* 21. If yes, please complete the following information:

Name

Email Address

Phone Number

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* 22. Do you have any other suggestions on how we can ensure that actions as part of the Strategy are acted on?

Thank you for taking the time to complete this survey.

For more information, please contact Philippa Brooks, 020 8675 0811 or email philippa@wandsworthcarers.org.uk