Calm Air Passenger Satisfaction Survey

The team at Calm Air wants to do everything we can to ensure your travel experience is a pleasant one. So, in the spirit of ongoing improvement, we’d like to get your thoughts on your recent flight – the survey should take no more than five minutes of your time.

If you wish to provide your feedback anonymously, simply don’t enter your name or contact info at the end of this survey. However, if you would like a chance to win one free return flight on any Calm Air scheduled routing, enter your name and contact info at the end of the survey. Prize draw will take place on or about the first of each month from all submissions in the previous month; the winner will be contacted shortly after the draw.

If you have an issue from a recent flight for which you would like a response, please complete our online feedback form. Please note, we are unable to respond to issues brought up in the survey.

Thank you so much for your time and we look forward to your constructive feedback.

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1. When did you travel with us?

Date

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2. Where did you depart from?

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3. Where did you travel to?

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4. What was your destination city?

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5. What was the reason for your travel?

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6. How often do you travel with us?

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7. How did you book your flight with Calm Air?

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8. How would you rate your overall booking experience?

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9. Before your flight, how long did you wait to check in at the counter?

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10. If applicable, were you informed of changes to your flight status prior to departure (early, delayed, and/or cancelled)?

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11. If yes, how were you contacted/notified?

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12. If no, did you provide your contact information (Phone Number/Email) at time of booking?

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13. How would you rate the overall quality of your check-in experience?

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14. If you experienced a flight delay, was the delay due to weather?

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15. If no, was the delay:

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16. Were you directed safely to your aircraft by a Calm Air agent?

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17. If you don't feel you were directed safely to your aircraft, please let us know why:

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18. How would you rate the overall quality of your boarding experience?

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19. How would you rate the overall quality of service your received from our Customer Service Agent(s)?

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20. Did the flight crew greet you upon boarding the aircraft?

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21. How would you describe the aircraft's cleanliness/condition?

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22. How would you rate the quality of your overall in-flight experience?

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23. Did you experience any issues with your baggage?

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24. How likely is it that you would recommend Calm Air to a friend and/or colleague?

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25. Do you have any suggestions on how we can improve our service?

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26. Option 1 – Anonymous Submission

If your preference is to remain anonymous, please leave the following fields blank. You will not be entered for a chance to win a free flight.

Option 2 – Enter to Win a Free Flight

Please provide us with your contact information to be entered into our monthly prize draw for the chance to win one free return flight on any Calm Air scheduled routing. We will maintain the confidentiality of your personal information and use it only for the purposes for which we have collected it.

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