Question Title

* 1. How long have you used MVTA services?

Question Title

* 2. Why do you use public transportation? [Check all that apply]

Question Title

* 3. How many days a week do you typically ride the bus?

Question Title

* 4. How do you typically get to your starting location?

Question Title

* 5. What is your typical ending destination?

Question Title

* 6. What is the primary purpose of your trip?

Question Title

* 7. What is the average length of your total commute?

Question Title

* 8. When do you usually commute?

Question Title

* 9. How many automobiles are in your household?

Question Title

* 10. If transit were not available, how would you have made your current trip?

Question Title

* 11. What MVTA routes do you use most often?

Question Title

* 12. How do you usually pay your fare?

Question Title

* 13. How many transfers do you have to make on your one-way commute?

Question Title

* 14. Do you use a bicycle as part of your commute?

Question Title

* 15. Do you transport a bicycle on the bus?

Question Title

* 16. Have you ever been unable to board a bus because the bike racks were full?

Question Title

* 17. What MTVA travel amenities do you use? [check all that apply]

Question Title

* 18. Have you ever used the guaranteed ride home program?

Question Title

* 19. How would you rate the following regarding MTVA on a scale of 1 to 5, with 5 meaning excellent and 1 meaning poor?

  1 (poor) 2 3 4 5 (excellent)
Drivers
Cleanliness of the buses
Spaciousness of the buses
Routes offered
Transit centers
WiFi
Safety
Schedule

Question Title

* 20. Overall, how satisfied are you with the service you receive from MVTA?

Question Title

* 21. What is one thing MVTA could improve upon? [Choose one.]

Question Title

* 22. What three words would you use to describe MVTA?

Question Title

* 23. On a scale of 0 to 10 with 10 meaning very likely and 0 meaning not at all likely, how likely is it that you would recommend MVTA to someone?

0 5 10
i We adjusted the number you entered based on the slider’s scale.

Question Title

* 24. In the past 6 months, have you contacted MVTA with a complaint, comment, suggestion or compliment? 

Question Title

* 25. How did you contact MVTA?

Question Title

* 26. How satisfied were you with the response?

Question Title

* 27. Would you consider taking the bus to avoid driving in a snowstorm or dealing with highway construction/traffic congestion?

Question Title

* 28. Which of the following best represents the likelihood that you would consider taking an MVTA bus to a special event or activity destination such as the State Fair, Vikings game, Valley Fair, etc.?

Question Title

* 29. How would you prefer to get information about using MVTA service? [Check all that apply]

Question Title

* 30. What would encourage you to consider riding transit more frequently?

Question Title

* 31. Are there any destinations which you need to travel to but are not easily accessible by transit?

Question Title

* 32. What best describes your ethnicity?

Question Title

* 33. What is your preferred language?

Question Title

* 34. What is your age?

Question Title

* 35. Are you...

Question Title

* 36. Which of the following best represents your household income?

Question Title

* 37. How many people (including children) live in your household?

Question Title

* 38. What zipcode do you live in?

Question Title

* 39. Would you use a ride-on-demand service that would provide point-to-point rides in MVTA's service area?

Question Title

* 40. Is there any other feedback you'd like to share with MVTA?

T