County of Bruce Land Use Planning Satisfaction Survey

The relationship we have with our citizens (our 'customers') is very important to us. Please take a few minutes to answer the following series of questions to help us evaluate the services you have received from the Land Use Planning Division.

County of Bruce
Land Use Planning Division
30 Park Street
Walkerton, ON
N0G 2V0

Question Title

* 1. What Municipality is the subject property located in?


Please choose one:	Please choose one: menu

Question Title

* 2. What was the purpose of your contact? Check all that apply:

Request for information or property inquiry

Planning application (Minor Variance, Zoning, Official Plan Amendment, Severance etc.)

Other

If you chose Other, please describe:

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* 3. If applicable, did you consult with a Planner prior to submitting the application?

Yes

N/A

If you chose N/A, please describe:

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* 4. What was your relationship in the planning application

Land Owner

Applicant

Agent

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* 5. Please provide a response that best reflects your experience for each of the following questions:

	Strongly Disagree	Somewhat Disagree	Neutral	Somewhat Agree	Strongly Agree	Not Applicable
I was able to contact a staff person without difficulty	I was able to contact a staff person without difficulty Strongly Disagree	I was able to contact a staff person without difficulty Somewhat Disagree	I was able to contact a staff person without difficulty Neutral	I was able to contact a staff person without difficulty Somewhat Agree	I was able to contact a staff person without difficulty Strongly Agree	I was able to contact a staff person without difficulty Not Applicable
Information was readily available	Information was readily available Strongly Disagree	Information was readily available Somewhat Disagree	Information was readily available Neutral	Information was readily available Somewhat Agree	Information was readily available Strongly Agree	Information was readily available Not Applicable
Staff made sure that I understood the process, steps and timelines	Staff made sure that I understood the process, steps and timelines Strongly Disagree	Staff made sure that I understood the process, steps and timelines Somewhat Disagree	Staff made sure that I understood the process, steps and timelines Neutral	Staff made sure that I understood the process, steps and timelines Somewhat Agree	Staff made sure that I understood the process, steps and timelines Strongly Agree	Staff made sure that I understood the process, steps and timelines Not Applicable
The service was timely and efficient	The service was timely and efficient Strongly Disagree	The service was timely and efficient Somewhat Disagree	The service was timely and efficient Neutral	The service was timely and efficient Somewhat Agree	The service was timely and efficient Strongly Agree	The service was timely and efficient Not Applicable
Staff was courteous	Staff was courteous Strongly Disagree	Staff was courteous Somewhat Disagree	Staff was courteous Neutral	Staff was courteous Somewhat Agree	Staff was courteous Strongly Agree	Staff was courteous Not Applicable
Staff was knowledgeable	Staff was knowledgeable Strongly Disagree	Staff was knowledgeable Somewhat Disagree	Staff was knowledgeable Neutral	Staff was knowledgeable Somewhat Agree	Staff was knowledgeable Strongly Agree	Staff was knowledgeable Not Applicable
Staff outlined requirements for a complete application	Staff outlined requirements for a complete application Strongly Disagree	Staff outlined requirements for a complete application Somewhat Disagree	Staff outlined requirements for a complete application Neutral	Staff outlined requirements for a complete application Somewhat Agree	Staff outlined requirements for a complete application Strongly Agree	Staff outlined requirements for a complete application Not Applicable
Staff provided constructive input, feedback or guidance that was helpful to my application	Staff provided constructive input, feedback or guidance that was helpful to my application Strongly Disagree	Staff provided constructive input, feedback or guidance that was helpful to my application Somewhat Disagree	Staff provided constructive input, feedback or guidance that was helpful to my application Neutral	Staff provided constructive input, feedback or guidance that was helpful to my application Somewhat Agree	Staff provided constructive input, feedback or guidance that was helpful to my application Strongly Agree	Staff provided constructive input, feedback or guidance that was helpful to my application Not Applicable
Staff kept me informed throughout the process	Staff kept me informed throughout the process Strongly Disagree	Staff kept me informed throughout the process Somewhat Disagree	Staff kept me informed throughout the process Neutral	Staff kept me informed throughout the process Somewhat Agree	Staff kept me informed throughout the process Strongly Agree	Staff kept me informed throughout the process Not Applicable
Staff explained the outcome, the process and next steps	Staff explained the outcome, the process and next steps Strongly Disagree	Staff explained the outcome, the process and next steps Somewhat Disagree	Staff explained the outcome, the process and next steps Neutral	Staff explained the outcome, the process and next steps Somewhat Agree	Staff explained the outcome, the process and next steps Strongly Agree	Staff explained the outcome, the process and next steps Not Applicable
I am satisfied with the service I received	I am satisfied with the service I received Strongly Disagree	I am satisfied with the service I received Somewhat Disagree	I am satisfied with the service I received Neutral	I am satisfied with the service I received Somewhat Agree	I am satisfied with the service I received Strongly Agree	I am satisfied with the service I received Not Applicable

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* 6. Do you have any suggestions on how the services in the Land Use Planning Division could be improved?

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* 7. If there is a confidential matter or significant concern you would like to speak to the Manager about, please provide your contact information. Your personal information will remain confidential and will not be shared except for the purpose of providing feedback to you. Please note that it may take up to two weeks to receive a response to your query: