2012 Customer Satisfaction Survey

Tell Us How We Are Doing

Brazoria and Galveston Valve thank you for being a customer. Please help us improve our service to you by completing this survey.

The entire survey will take only a couple minutes.

Question Title

* 1. Please rate our Customer Service performance in the following

	Excellent	Good	Fair	Poor
Timely Delivery	Timely Delivery Excellent	Timely Delivery Good	Timely Delivery Fair	Timely Delivery Poor
Accuracy	Accuracy Excellent	Accuracy Good	Accuracy Fair	Accuracy Poor
Product Knowledge	Product Knowledge Excellent	Product Knowledge Good	Product Knowledge Fair	Product Knowledge Poor
Professionalism	Professionalism Excellent	Professionalism Good	Professionalism Fair	Professionalism Poor
Friendliness	Friendliness Excellent	Friendliness Good	Friendliness Fair	Friendliness Poor
Prompt Response	Prompt Response Excellent	Prompt Response Good	Prompt Response Fair	Prompt Response Poor
Product Packaging	Product Packaging Excellent	Product Packaging Good	Product Packaging Fair	Product Packaging Poor

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* 2. How do you prefer to place orders?

Fax

EDI

Phone

Via Salesman

Swagelok.com

Will Call

Other (please specify)

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* 3. How aware of Swagelok Custom Solutions from Brazoria & Galveston Valve are you?

Very Aware

Aware

Somewhat Aware

Not Aware At All

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* 4. How likely are you to recommend our product to a friend or colleague?

Very Likely

Somewhat Likely

Somewhat Unlikely

Very Unlikely

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* 1. Please rate our Customer Service performance in the following

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* 2. How do you prefer to place orders?

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* 3. How aware of Swagelok Custom Solutions from Brazoria & Galveston Valve are you?

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* 4. How likely are you to recommend our product to a friend or colleague?

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* 5. If you could change or improve just one thing about Brazoria & Galveston Valve, what would it be?