BRANDON TOWNSHIP PUBLIC LIBRARY SURVEY

In an effort to better serve our community, the Brandon Township Public Library would like to learn something about you, your Library needs, and your perceptions of the Brandon Township Public Library. Providing the information below is completely voluntary. All information will be kept confidential. Your responses to these questions will help the Brandon Township Public Library to continually improve and enhance our services.

* 1. Do you or does anyone in your household have a Brandon Township Public Library card?

* 2. Where do you live?

* 3. How often do you visit the library?

* 4. Have you attended any programs at the library?

* 5. If you are a parent (of children ages birth to 7), what programs would you be interested in attending?

* 6. As a parent I would prefer to attend programs scheduled

* 7. If you are an adult, what programs would you be interested in attending?

* 8. As an adult I would prefer to attend programs scheduled

* 9. If you are a pre-teen/teen, what programs would you be interested in attending?

* 10. As a pre-teen / teen  I would prefer to attend programs scheduled

* 11. Do you visit or use any services, in person or online, provided by the Brandon Township Public Library?

* 12. If you never use the services of the Brandon Township Public Library, why not?  (Select all that apply)

* 13. How important is each of the following library services to you?

  Very Important Important Somewhat Important Not Important Don't Know
Borrowing materials (books, DVDs, music, etc.)
Reference (research assistance from staff)
Programs (classes, storytimes, etc.)
Computers and printers
Study rooms/reading areas
Community meeting rooms
Internet access
Interlibrary Loan (MelCat)
Online services (website, catalog, etc.)
Research databases
Copier, fax machine, scanner
Magazines and newspapers 
School outreach
Overall, how important is the library to you and your family?

* 14. Over the last year, how often did you do the following at the library?  Please check all that apply

  Very Often Often Sometimes Rarely Never
Check out books
Check out DVDs or CDs
Read magazines or newspapers
Read or study
Get help from staff
Use computers and/or printers
Access the Internet / WIFI
Use online resources (databases, etc.)
Book a meeting room 
Attend a children's program 
Attend a teen program 
Attend an adult program 
Use Interlibrary loan (Melcat)
Access / use Overdrive (eBook and eAudiobook collection)
Purchase used books from the Friends book store
Access the library's website
Like us on Facebook 

* 15. Please check how satisfied you are with the following aspects of the library.  Please check all that apply

  Very Satisfied Satisfied Unsatisfied Very Unsatisfied Do Not Use
Hours the library is open
Adult book collection
Teen book collection
Youth book collection
DVDs 
Books on CD
Overdrive / eBook collection
Magazines and newspapers
Staff helpfulness and assistance
Staff knowledge
Meeting rooms 
Reading and study areas
Children's programs
Teen programs
Adult programs
Computer availability
Printing and copier services
WIFI access
Library databases
Technology assistance and training
Library website

* 16. Please select the answer for how much you agree or disagree with the following.

  Strongly Agree Agree Disagree Strong Disagree Do Not Know / Not Applicable / No Opinion
I feel welcomed and comfortable in the library 
It is easy for me to get to the library 
The library website is useful to me
The library is an important place for the community to meet
The library has the type of spaces that I am interested in using (meeting rooms)
I value the classes and training I receive at the library
The physical location of the library is important to me
It is easy to reserve a meeting room
I find the library newsletter with program information useful
I believe the library actively participates in the community 
When I filed a compliment or complaint it was resolved in a timely manner
When I filed a compliment or complaint it was handled appropriately

* 17. The library is currently open 62 hours a week (Monday - Thursday: 9am–9pm; Friday: 9am–5pm; Saturday: 9am–3pm; Sunday: Closed).

  Strongly Agree Agree Disagree Strongly Disagree Don't Know / No Opinion
These hours are sufficient
I would like the library to be open more hours (please suggest hours below)

* 18. If you used a computer in the library, did you use it to / for:  (Please select all that apply)

* 19. How often do you access the library's WIFI?

* 20. Are there any services you think the library should provide? (Examples: Hoopla, library catalog app, mobile hotspots, etc.)

* 21. How do you typically find out about library programs, events, what the library offers?  (Select all that apply)

* 22. How would you prefer to receive information from the library? (Select all that apply)

* 23. What would you miss the most if it stopped being offered by the library?

* 24. What ONE THING could the Brandon Township Public Library do to become more useful to you?

* 25. Please feel free to provide any additional comments that you feel will help us in planning for the future of the Brandon Township Public Library.

Thank you for helping to plan for the future of your Brandon Township Public Library!

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