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THE
BOOK DIRECT
SURVEY 2021
*
1.
What type of properties do you currently manage/own?
(Obligatorio).
B&B(s) / Guesthouse(s) / Inn(s)
Hotels(s)
Serviced Accommodation
Short-Term Rental(s)
Other
Other / Additional types of properties
*
2.
How many properties do you currently manage/own?
(Obligatorio).
0
1
2-5
6-9
10-19
20-49
50-99
100-199
200-499
500-999
1000+
*
3.
Country Location
(Obligatorio).
Afghanistan
Albania
Algeria
Andorra
Angola
Antigua and Barbuda
Argentina
Armenia
Australia
Austria
Azerbaijan
The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cabo Verde
Cambodia
Cameroon
Canada
Central African Republic
Chad
Chile
China
Colombia
Comoros
Congo, Democratic Republic of the
Congo, Republic of the
Costa Rica
Côte d’Ivoire
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor (Timor-Leste)
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini
Ethiopia
Fiji
Finland
France
Gabon
The Gambia
Georgia
Germany
Ghana
Greece
Grenada
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Korea, North
Korea, South
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Mauritania
Mauritius
Mexico
Micronesia, Federated States of
Moldova
Monaco
Mongolia
Montenegro
Morocco
Mozambique
Myanmar (Burma)
Namibia
Nauru
Nepal
Netherlands
New Zealand
Nicaragua
Niger
Nigeria
North Macedonia
Norway
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Qatar
Romania
Russia
Rwanda
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
Spain
Sri Lanka
Sudan
Sudan, South
Suriname
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
Yemen
Zambia
Zimbabwe
*
4.
How many years have you been in the accommodation industry?
(Obligatorio).
0-2 years
3-5 years
6-10 years
11-15 years
16-20 years
21+ years
*
5.
Where do the majority of your bookings come from? (Choose 1)
(Obligatorio).
Airbnb
Agoda
Booking.com
Direct via phone
Direct via website (organic traffic)
Direct via website (pay-per-click advertising - e.g. Google Ads, Facebook Ads)
Expedia
Hotels.com
HotelsCombined
Kayak
Repeat Bookings
Social Media Marketing
TripAdvisor
Trivago
VRBO
Other
Other
*
6.
What percentage of your bookings are
direct
bookings? (not generated by major booking platforms/Online Travel Agents)
(Obligatorio).
0%
1-10%
11-20%
21-30%
31-40%
41-50%
51-60%
61-70%
71-80%
81-90%
91-99%
100%
Comments
*
7.
What is the ONE main reason your business aims to generate more direct bookings?
(Obligatorio).
Reduced commissions
Unrestricted
communications with guests
Apply your own policies (e.g. payment terms, cancellation policy)
Being the merchant of record (taking payment)
Other
Other
8.
What do you think is the main obstacle keeping you from getting more direct bookings?
9.
What has worked best for you to generate direct bookings?
10.
Which tools, platforms or technology help you most in generating direct bookings?
*
11.
Do you encourage guests to book direct for future stays?
(Obligatorio).
No
Yes
If so, how?
*
12.
Have your direct bookings increased or decreased since the pandemic?
(Obligatorio).
Increased
Decreased
Roughly the same
Comments
*
13.
Have you noticed an increase or decrease of booking cancellations in 2021 compared to pre-pandemic?
(Obligatorio).
Increased
Decreased
Roughly the same
Are guests who cancel coming from a particular source?
14.
Do you target a specific niche or guest profile for direct bookings?
If so, how and where?
15.
What is ONE WORD you would use to describe the benefit of a direct booking?
16.
Additional Comments/Opinions
17.
If you would like to receive the results of this survey please add your contact details.
Findings will be discussed in the Final Session of
The Book Direct Show Live
Full Name
Email