Blue Islands Customer Survey

Blue Islands is a privately and independently owned Channel Islands based regional airline, which became a Flybe franchise partner in 2016, operating flights in a mix of Flybe and Blue Islands branded aircraft between the Channel Islands and to the UK. Blue Islands operates an all ATR fleet comprising of ATR 72 and ATR 42 aircraft and employs 100 people across its bases in Guernsey and Jersey.

This survey has been created to gain valuable current feedback from customers on Blue Islands operated flights to identify where Blue Islands is delivering well and more importantly, where we can improve our products and services.

If you travel regularly on Blue Islands operated services and have participated in the survey before, we would be grateful if you could spare the time to complete the survey again referencing your most recent flight as we seek to continuously improve your experience.

The survey should only take five minutes to complete, we really do appreciate your time and feedback.

As a 'thank you' for taking part, you can enter to win a pair of return flights on any Blue Islands operated service. Further details will be provided at the end of the survey.

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* 1. To your knowledge, which of the following destinations does Blue Islands fly to? (tick all that apply)

Guernsey

Jersey

Bournemouth

Manchester

Isle of Man

London City

Bristol

London Gatwick

London Heathrow

Cardiff

Southampton

Edinburgh

Paris

Luxembourg

Birmingham

Don't know

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* 2. On a scale of 1 to 5, (1 being of no importance and 5 being extremely important), how would you rank the importance of these factors when booking a flight.

	1	2	3	4	5
Air fares	Air fares 1	Air fares 2	Air fares 3	Air fares 4	Air fares 5
Airline	Airline 1	Airline 2	Airline 3	Airline 4	Airline 5
Time of flight	Time of flight 1	Time of flight 2	Time of flight 3	Time of flight 4	Time of flight 5
Punctuality	Punctuality 1	Punctuality 2	Punctuality 3	Punctuality 4	Punctuality 5
Inflight services	Inflight services 1	Inflight services 2	Inflight services 3	Inflight services 4	Inflight services 5
Choice of flight times	Choice of flight times 1	Choice of flight times 2	Choice of flight times 3	Choice of flight times 4	Choice of flight times 5
Ability to book connecting flights with a through ticket and one booking?	Ability to book connecting flights with a through ticket and one booking? 1	Ability to book connecting flights with a through ticket and one booking? 2	Ability to book connecting flights with a through ticket and one booking? 3	Ability to book connecting flights with a through ticket and one booking? 4	Ability to book connecting flights with a through ticket and one booking? 5

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* 3. For your most recent flight on a Blue Islands operated service, please select the route you flew?

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* 4. Thinking about your last Blue Islands operated flight, on a scale of 1 to 5, (1 being completely dissatisfied and 5 being completely satisfied), how would you rate the following:

	1	2	3	4	5
Air fare	Air fare 1	Air fare 2	Air fare 3	Air fare 4	Air fare 5
Time of flight	Time of flight 1	Time of flight 2	Time of flight 3	Time of flight 4	Time of flight 5
Punctuality	Punctuality 1	Punctuality 2	Punctuality 3	Punctuality 4	Punctuality 5
Inflight bar & duty free service	Inflight bar & duty free service 1	Inflight bar & duty free service 2	Inflight bar & duty free service 3	Inflight bar & duty free service 4	Inflight bar & duty free service 5
Helpfulness of Cabin Crew	Helpfulness of Cabin Crew 1	Helpfulness of Cabin Crew 2	Helpfulness of Cabin Crew 3	Helpfulness of Cabin Crew 4	Helpfulness of Cabin Crew 5

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* 5. In the past 3 months, where have you seen or heard about Blue Islands? Please select all that apply.

Friends and/or family

Facebook

Instagram

Twitter

TV news

Radio news

Online news

Email marketing

Blue Islands website

Flybe website

Other (please specify)

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* 6. How likely is it that you would recommend Blue Islands to a friend or colleague?

Not at all likely

Extremely likely

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* 7. When you think of Blue Islands, what words come to mind?

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* 8. Are you aware of the franchise agreement between Blue Islands and Flybe?

Yes

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* 9. To your knowledge, which of the following statements best describes Blue Islands' and Flybe's relationship?

Flybe owns Blue Islands

Blue Islands owns Flybe

Blue Islands is independent but uses the Flybe booking
system

I was not aware they had a relationship

Blue Islands has merged with Flybe

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* 10. When on board, are you aware of which flights are operated by Blue Islands or Flybe?

Always

Usually

Sometimes

Rarely

Never

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* 11. When booking a flight through Flybe.com, are you aware of which flights are operated by Blue Islands?

Always

Usually

Sometimes

Rarely

Never

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* 12. Which category below includes your age?

Under 18

18-24

25-34

35-44

45-54

55-64

65+

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* 1. To your knowledge, which of the following destinations does Blue Islands fly to? (tick all that apply)

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* 2. On a scale of 1 to 5, (1 being of no importance and 5 being extremely important), how would you rank the importance of these factors when booking a flight.

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* 3. For your most recent flight on a Blue Islands operated service, please select the route you flew?

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* 4. Thinking about your last Blue Islands operated flight, on a scale of 1 to 5, (1 being completely dissatisfied and 5 being completely satisfied), how would you rate the following:

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* 5. In the past 3 months, where have you seen or heard about Blue Islands? Please select all that apply.

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* 6. How likely is it that you would recommend Blue Islands to a friend or colleague?

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* 7. When you think of Blue Islands, what words come to mind?

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* 8. Are you aware of the franchise agreement between Blue Islands and Flybe?

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* 9. To your knowledge, which of the following statements best describes Blue Islands' and Flybe's relationship?

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* 10. When on board, are you aware of which flights are operated by Blue Islands or Flybe?

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* 11. When booking a flight through Flybe.com, are you aware of which flights are operated by Blue Islands?

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* 12. Which category below includes your age?

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* 13. Where do you live?