We would like to know how you feel about the services we provide so we can make sure we are meeting your needs. All responses will be kept confidential and anonymous.

For each statement or question please identify the answer that best describes your experience of care during the past twelve months at Biltmore Medical Associates.

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* 2. For each statement or question please identify the answer that best describes your experience of care during the past twelve months at Biltmore Medical Associates.

  Always Usually Sometimes Never
When I call to get an appointment. I am able to get an appointment as soon as I feel I need one
When I call the office during office hours, I get an answer to my medical question that same day.
When I call the office after office hours, I get an answer to my medical question as soon as I need it.
My provider listens to my concerns and questions.
My provider gives me easy to understand instructions about how to take care of my health problems or concerns.
I believe that my provider and the office staff have a commitment to provide the quality care and supports that I need.
The nurses, receptionists, lab technicians and other staff treat me with respect and care.
When my provider orders blood tests, x-rays, other tests, someone from the office follows up to give me the results.
My provider communicates with other health professionals about my care (such as specialists, therapists).

How often did someone in the practice talk with you about specific goals for your health?
How often did someone in the practice ask you if there are things that make it hard for you to take care of your health?
For each statement or question please identify the answer that best describes your experience of care during the past twelve months at Biltmore Medical Associates.

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* 3. For each statement or question please identify the answer that best describes your experience of care during the past twelve months at Biltmore Medical Associates.

  Excellent Very Good Good Fair Poor
How acceptable is the wait time in the office?

How acceptable is the time the provider spends with you?
How likely are you to recommend this office to your family and friends?

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* 4. How likely are you to recommend this office to your family and friends?

Please tell us anything we do well and how we can improve the care and services we offer. Thank you for your time and feedback!

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* 9. Please tell us anything we do well and how we can improve the care and services we offer. Thank you for your time and feedback!

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