Customer Feedback - Received a Notice Webpages North Carolina Department of Revenue Question Title * 1. Were you able to: Agree Neutral Disagree Navigate the page easily Navigate the page easily Agree Navigate the page easily Neutral Navigate the page easily Disagree Find the information you needed Find the information you needed Agree Find the information you needed Neutral Find the information you needed Disagree Access the page easily Access the page easily Agree Access the page easily Neutral Access the page easily Disagree Question Title * 2. What are your reasons for visiting our webpage today? Explanation of your notice Pay your notice Request an installment payment agreement Other - please specify Question Title * 3. Where did you hear about our website? Notice/insert Search engine NCDOR employee Other - please specify Question Title * 4. How long did you spend on our webpage before finding the information you needed? 0-10 minutes 11-20 minutes 21-30 minutes 30+ minutes Question Title * 5. What improvements would you make to the design of this webpage? Question Title * 6. Did this webpage help you determine what action to take regarding your notice? Yes No - please describe what information would have helped you determine the action to take Question Title * 7. What action do you plan to take after reviewing the information on our webpage? Pay in full Request an installment payment agreement Contact DOR for additional assistance Do nothing If you chose to contact us or do nothing, please explain why Question Title * 8. Which video(s) did you watch? Understanding your notice Pay a bill or notice Request an installment payment agreement None - please explain why Question Title * 9. Did the video(s) help you determine what action to take regarding your notice? Yes No - please explain why Done