This survey is very important for us because it helps us to detect the weaknesses of our support process and make it better for you. Please fill it carefully. Thanks

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* 1. How would you rate the process for getting your problem resolved?

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* 2. About how long did you have to wait for your problem resolved?

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* 3. Did the technical support representative listen carefully?

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* 4. Was the technical support representative knowledgeable?

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* 5. Was the technical support representative friendly?

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* 6. (Optional) Please share any additional comments about your experience or suggestions on how we can better improve our support services.

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* 7. Which type of support is more comfortable for you?

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* 8. (Optional) Share your information so we can contact you for more discussion 

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