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Berlin Public Library Survey
At the Berlin Public Library your opinion truly matters. This survey will be used to provide greater service to you and our communities. Please take a moment to fill out the short questionnaire. Thank You.
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1.
When I think of the Berlin Public Library, I think of:
(Required.)
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2.
How often do you use or call the Berlin Public Library?
(Required.)
Daily
Weekly
Once a month
Less that once a month
Never visit
If you don’t visit the library, please tell us why:
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3.
What are the most important reasons that you use the Berlin Public Library? Please check the top three.
(Required.)
Need information
Recreational reading
Books for children
Digital books/Playaway Books
DVDs
VHS tapes
Music CDs
Children’s programs
Internet access/Wireless access
Studying
Audio Books
Adult programs/events
Magazines
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4.
Do you find what you are looking for when you visit the library?
(Required.)
Almost Always
Frequently
Occasionally
Seldom
Never
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5.
Have you ever used the internet (at home or the library) to order books, movies, or other material from the Winnefox Library System) to be delivered to the Berlin Public Library for your use?
(Required.)
Often
Occasionally
Rarely
Never
I did not know about this service
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6.
What kind of library-sponsored events would you attend? (Check all that apply)
(Required.)
Family-oriented
Craft projects
Guest speakers
Book discussions
Field trips
Other (please specify)
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7.
What is the best time for you to come to a library-sponsored event?
(Required.)
Weekday mornings
Weekday afternoons
Weekday evenings
Saturday Mornings
Saturday Afternoon
Saturday Evening
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8.
How satisfied are you with the following areas of the Berlin Public Library?
Please answer on a scale of 1 to 6.
FACILITY:
(Required.)
1: Extremely Satisfied
2: Very satisfied
3: Satisfied
4: Not Very Satisfied
5: Not Satisfied at All
6: No Opinion or Never Used
The library is comfortable, clean, and well-lit
1: Extremely Satisfied
2: Very satisfied
3: Satisfied
4: Not Very Satisfied
5: Not Satisfied at All
6: No Opinion or Never Used
Sufficient hours of service
1: Extremely Satisfied
2: Very satisfied
3: Satisfied
4: Not Very Satisfied
5: Not Satisfied at All
6: No Opinion or Never Used
Well-arranged
1: Extremely Satisfied
2: Very satisfied
3: Satisfied
4: Not Very Satisfied
5: Not Satisfied at All
6: No Opinion or Never Used
Adequate resources/databases
1: Extremely Satisfied
2: Very satisfied
3: Satisfied
4: Not Very Satisfied
5: Not Satisfied at All
6: No Opinion or Never Used
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9.
How satisfied are you with the following areas of the Berlin Public Library?
Please answer on a scale of 1 to 6.
COLLECTIONS:
(Required.)
1: Extremely Satisfied
2: Very satisfied
3: Satisfied
4: Not Very Satisfied
5: Not Satisfied at All
6: No Opinion or Never Used
Popular books
1: Extremely Satisfied
2: Very satisfied
3: Satisfied
4: Not Very Satisfied
5: Not Satisfied at All
6: No Opinion or Never Used
Magazines for pleasure
1: Extremely Satisfied
2: Very satisfied
3: Satisfied
4: Not Very Satisfied
5: Not Satisfied at All
6: No Opinion or Never Used
Reference Materials
1: Extremely Satisfied
2: Very satisfied
3: Satisfied
4: Not Very Satisfied
5: Not Satisfied at All
6: No Opinion or Never Used
Recreational music
1: Extremely Satisfied
2: Very satisfied
3: Satisfied
4: Not Very Satisfied
5: Not Satisfied at All
6: No Opinion or Never Used
Popular movies
1: Extremely Satisfied
2: Very satisfied
3: Satisfied
4: Not Very Satisfied
5: Not Satisfied at All
6: No Opinion or Never Used
Young adult materials
1: Extremely Satisfied
2: Very satisfied
3: Satisfied
4: Not Very Satisfied
5: Not Satisfied at All
6: No Opinion or Never Used
Basic information resources
1: Extremely Satisfied
2: Very satisfied
3: Satisfied
4: Not Very Satisfied
5: Not Satisfied at All
6: No Opinion or Never Used
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10.
How satisfied are you with the following areas of the Berlin Public Library?
Please answer on a scale of 1 to 6.
STAFF:
(Required.)
1: Extremely Satisfied
2: Very satisfied
3: Satisfied
4: Not Very Satisfied
5: Not Satisfied at All
6: No Opinion or Never Used
Library staff is respectful and helpful
1: Extremely Satisfied
2: Very satisfied
3: Satisfied
4: Not Very Satisfied
5: Not Satisfied at All
6: No Opinion or Never Used
Librarians are knowledgeable
1: Extremely Satisfied
2: Very satisfied
3: Satisfied
4: Not Very Satisfied
5: Not Satisfied at All
6: No Opinion or Never Used
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11.
How satisfied are you with the following areas of the Berlin Public Library?
Please answer on a scale of 1 to 6.
TECHNOLOGY:
(Required.)
1: Extremely Satisfied
2: Very satisfied
3: Satisfied
4: Not Very Satisfied
5: Not Satisfied at All
6: No Opinion or Never Used
Placing materials on hold (ILL services)
1: Extremely Satisfied
2: Very satisfied
3: Satisfied
4: Not Very Satisfied
5: Not Satisfied at All
6: No Opinion or Never Used
Library computers up-to-date and in working order
1: Extremely Satisfied
2: Very satisfied
3: Satisfied
4: Not Very Satisfied
5: Not Satisfied at All
6: No Opinion or Never Used
Website is informative, helpful and easy to use
1: Extremely Satisfied
2: Very satisfied
3: Satisfied
4: Not Very Satisfied
5: Not Satisfied at All
6: No Opinion or Never Used
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12.
On a scale of 1 to 5, rate the following aspects of the Library’s material collection (please rate only those parts of the collection you have used):
(Required.)
1: Excellent
2: Good
3: Average
4: Not Good
5: Poor
Adult fiction best sellers
1: Excellent
2: Good
3: Average
4: Not Good
5: Poor
Adult non-fiction best sellers
1: Excellent
2: Good
3: Average
4: Not Good
5: Poor
Adult fiction classics
1: Excellent
2: Good
3: Average
4: Not Good
5: Poor
Adult Westerns
1: Excellent
2: Good
3: Average
4: Not Good
5: Poor
Adult fiction mysteries
1: Excellent
2: Good
3: Average
4: Not Good
5: Poor
Adult fiction science fiction/fantasy
1: Excellent
2: Good
3: Average
4: Not Good
5: Poor
Adult non-fiction
1: Excellent
2: Good
3: Average
4: Not Good
5: Poor
Large print books
1: Excellent
2: Good
3: Average
4: Not Good
5: Poor
Young Adult fiction
1: Excellent
2: Good
3: Average
4: Not Good
5: Poor
Young Adult Audio Books
1: Excellent
2: Good
3: Average
4: Not Good
5: Poor
Chapter books
1: Excellent
2: Good
3: Average
4: Not Good
5: Poor
Children’s fiction picture books
1: Excellent
2: Good
3: Average
4: Not Good
5: Poor
Children’s non-fiction
1: Excellent
2: Good
3: Average
4: Not Good
5: Poor
Easy readers
1: Excellent
2: Good
3: Average
4: Not Good
5: Poor
Books on CD
1: Excellent
2: Good
3: Average
4: Not Good
5: Poor
Music on CD
1: Excellent
2: Good
3: Average
4: Not Good
5: Poor
PlayAway digital books
1: Excellent
2: Good
3: Average
4: Not Good
5: Poor
Classic VHS tapes
1: Excellent
2: Good
3: Average
4: Not Good
5: Poor
Adult DVD
1: Excellent
2: Good
3: Average
4: Not Good
5: Poor
Children’s DVD
1: Excellent
2: Good
3: Average
4: Not Good
5: Poor
Children’s audio books
1: Excellent
2: Good
3: Average
4: Not Good
5: Poor
Item Loan Periods
1: Excellent
2: Good
3: Average
4: Not Good
5: Poor
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13.
What do you not like about the library and what changes would you make?
(Required.)
14.
I am:
City of Berlin resident
Township of Berlin resident
Other (please specify)
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15.
I am:
(Required.)
Male
Female
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16.
I am:
(Required.)
Under 12
13-18
19-25
25-39
40-62
Over 62
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17.
Do you have additional comments and/or suggestions?
(Required.)
