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2013 Satisfaction survey - Bedonwell Children's Centre
Satisfaction Survey - Have your say
We are interesting in hearing your views about Children's Centres in Bexley.
Please submit your survey by 29th November 2013.
*
1.
Please select the Children's Centre for which you are completing this form. It should be the same centre name as seen in the survey title above.
(Required.)
Bedonwell Children’s Centre
Crayford Children’s Centre
Danson Children’s Centre
Falconwood Children’s Centre
Greenmead Children’s Centre
Normandy Children’s Centre
North Cray Children’s Centre
Northend Children’s Centre
Northumberland Heath Children’s Centre
Queen Mary’s Hospital and The Oval Children’s Centre
Sidcup Children’s Centre
St Augustine’s Children’s Centre
St Michael’s Children’s Centre (including Hillsgrove)
Upton Children’s Centre
West Street Children’s Centre
2.
How satisfied are you with the following aspects of this Children's Centre?
Not Satisfied
Satisfied
Very Satisfied
Not applicable
Opening Hours
Not Satisfied
Satisfied
Very Satisfied
Not applicable
Healthy Eating
Not Satisfied
Satisfied
Very Satisfied
Not applicable
Equipment & Materials
Not Satisfied
Satisfied
Very Satisfied
Not applicable
How staff communicate with you
Not Satisfied
Satisfied
Very Satisfied
Not applicable
Availability of staff when you need them
Not Satisfied
Satisfied
Very Satisfied
Not applicable
Interaction between staff and children
Not Satisfied
Satisfied
Very Satisfied
Not applicable
Meeting the individual needs of you & your child
Not Satisfied
Satisfied
Very Satisfied
Not applicable
Promoting your child's learning and development
Not Satisfied
Satisfied
Very Satisfied
Not applicable
Variety of activities
Not Satisfied
Satisfied
Very Satisfied
Not applicable
Multicultural activities
Not Satisfied
Satisfied
Very Satisfied
Not applicable
Affordability of activities
Not Satisfied
Satisfied
Very Satisfied
Not applicable
Telephone answered promptly
Not Satisfied
Satisfied
Very Satisfied
Not applicable
How reception staff deal with you
Not Satisfied
Satisfied
Very Satisfied
Not applicable
Ease of booking activities
Not Satisfied
Satisfied
Very Satisfied
Not applicable
Queries followed up promptly
Not Satisfied
Satisfied
Very Satisfied
Not applicable
Opportunities for parent involvement
Not Satisfied
Satisfied
Very Satisfied
Not applicable
3.
Which of the following areas has this centre helped you with and how did it help?
Taught me some new things
Helped me to gain some new skills
Helped me to get a different way of looking at things
Helped me make some changes in how I do things
Helped me with something else
Making healthy lifestyle choices
Taught me some new things
Helped me to gain some new skills
Helped me to get a different way of looking at things
Helped me make some changes in how I do things
Helped me with something else
Having a safe and stable home
Taught me some new things
Helped me to gain some new skills
Helped me to get a different way of looking at things
Helped me make some changes in how I do things
Helped me with something else
Supporting learning and development
Taught me some new things
Helped me to gain some new skills
Helped me to get a different way of looking at things
Helped me make some changes in how I do things
Helped me with something else
Managing behaviour and building relationships
Taught me some new things
Helped me to gain some new skills
Helped me to get a different way of looking at things
Helped me make some changes in how I do things
Helped me with something else
Being involved in the community
Taught me some new things
Helped me to gain some new skills
Helped me to get a different way of looking at things
Helped me make some changes in how I do things
Helped me with something else
Developing skills to get back to work (includes training and job searching)
Taught me some new things
Helped me to gain some new skills
Helped me to get a different way of looking at things
Helped me make some changes in how I do things
Helped me with something else
Helping my child with speech and language and better communication
Taught me some new things
Helped me to gain some new skills
Helped me to get a different way of looking at things
Helped me make some changes in how I do things
Helped me with something else
Better parenting skills
Taught me some new things
Helped me to gain some new skills
Helped me to get a different way of looking at things
Helped me make some changes in how I do things
Helped me with something else
4.
How have the benefits you decribed in Question 3 affected your children and/or your life at home?
*
5.
How would you rate your satisfaction with this Children's Centre?
(Required.)
Very Satisfied
Satisfied
Neither satisfied nor unsatisfied
Unsatisfied
Very Unsatisfied
6.
What do you like best about this centre?
7.
Is there anything you would like to be different, improvements to services offered or other services you think would be helpful to you from this centre?
8.
Where did you first hear about this centre?
Health Visitor
Midwife
Visited the centre
Centre made contact
At an event outside of a children's centre eg. a park
Home visit from Bexley staff
Bexley website
Local school
Family Information Service
Friend
Other (please specify)
9.
How do you normally receive the activity programme from this Children's Centre?
By post
Download from the web
Pick up in the centre
Pick up elsewhere
Other (please specify)
10.
Do you attend more than one Children's Centre?
Yes
No
If yes, which other centre/s?
