Thank you for taking the time to complete the library satisfaction survey. Our goal is to provide the highest quality library service available within the constraints of the Library's operating budget. Your answers will provide the library with guidance for future and current services.

* 1. The Bedford Public Library is doing a good job of providing for my library needs.

* 2. Rate the customer service you receive from the Bedford Public Library staff.

  Excellent Good Fair Poor Unknown
Ability of staff to quickly assist you
Friendliness/Helpfulness of staff
Knowledge of staff

* 3. Please rate the following library services you feel are important to the community.

  Very Important Important No opinion Not Important Not important at all
Checking out materials
Getting information
Using ebooks & digital magazines
Using a computer/Internet
Free Wifi
Printer, scanner & fax machine
Adult Classes & Events
Teen Classes & Events
Children's Classes & Events

* 4. What is your overall grade for the Bedford Public Library?

* 5. Rate Your Satisfaction with the new library services offered in 2016.

  Excellent Good Fair Poor Unknown
Automatic Renewal of Materials
HEB Reads Summer and Winter Reading Challenges
Online Catalog (Koha)
Online Streaming (Hoopla)

* 6. Rate the Bedford Public Library facility.

  Excellent Good Fair Poor Unknown
Cleanliness
Children's Area
Reading Areas
Meeting Rooms
Study Rooms
Teen Zone
Landscaping
Lighting
Parking

* 7. Rate your satisfaction with the Library's existing resources and services.

  Excellent Good Fair Poor Unknown
Speed of Internet
Catalog
Computer Classes
Date Due Reminders
Low Vision Resources
Adult Classes & Events
Teen Classes & Events
Youth Classes & Events
Website

* 8. Rate your satisfaction with the Library's existing collection.

  Excellent Good Fair Poor Unknown
Adult Fiction
Adult Non-fiction
Audio Books
Downloadable ebooks, audio books & music
Digital Magazines
DVDs
Teen Fiction
Children's Fiction
Children's Non-fiction
Children's DVDs/CDs

* 9. Because of the Library I... (Check all that apply)

* 10. Do the current library hours meet your needs?

* 11. What do you like best about the Bedford Public Library?

* 12. Give us one way the Bedford Public Library can improve:

* 13. If you haven't used the Library regularly (more than once in the past 12 months) please tell us why. Please check all that apply.

* 14. Do you or someone in your household have a library card?

* 15. What is your age group?

* 16. What is your Zip code?

 
100% of survey complete.

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