SurveyMonkey Powered Online Survey

Thank you for taking the time to complete the library satisfaction survey. Our goal is to provide the highest quality library service available within the constraints of the Library's operating budget. Your answers will provide the library with guidance for future and current services.

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* 1. The Bedford Public Library is doing a good job of providing for my library needs.

Strongly Agree

Agree

No Opinion

Disagree

Strongly Disagree

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* 2. Rate the customer service you receive from the Bedford Public Library staff.

	Excellent	Good	Fair	Poor	Unknown
Ability of staff to quickly assist you	Ability of staff to quickly assist you Excellent	Ability of staff to quickly assist you Good	Ability of staff to quickly assist you Fair	Ability of staff to quickly assist you Poor	Ability of staff to quickly assist you Unknown
Friendliness/Helpfulness of staff	Friendliness/Helpfulness of staff Excellent	Friendliness/Helpfulness of staff Good	Friendliness/Helpfulness of staff Fair	Friendliness/Helpfulness of staff Poor	Friendliness/Helpfulness of staff Unknown
Knowledge of staff	Knowledge of staff Excellent	Knowledge of staff Good	Knowledge of staff Fair	Knowledge of staff Poor	Knowledge of staff Unknown

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* 3. Please rate the following library services you feel are important to the community.

	Very Important	Important	No opinion	Not Important	Not important at all
Checking out materials	Checking out materials Very Important	Checking out materials Important	Checking out materials No opinion	Checking out materials Not Important	Checking out materials Not important at all
Getting information	Getting information Very Important	Getting information Important	Getting information No opinion	Getting information Not Important	Getting information Not important at all
Using ebooks & digital magazines	Using ebooks & digital magazines Very Important	Using ebooks & digital magazines Important	Using ebooks & digital magazines No opinion	Using ebooks & digital magazines Not Important	Using ebooks & digital magazines Not important at all
Using a computer/Internet	Using a computer/Internet Very Important	Using a computer/Internet Important	Using a computer/Internet No opinion	Using a computer/Internet Not Important	Using a computer/Internet Not important at all
Free Wifi	Free Wifi Very Important	Free Wifi Important	Free Wifi No opinion	Free Wifi Not Important	Free Wifi Not important at all
Printer, scanner & fax machine	Printer, scanner & fax machine Very Important	Printer, scanner & fax machine Important	Printer, scanner & fax machine No opinion	Printer, scanner & fax machine Not Important	Printer, scanner & fax machine Not important at all
Adult Classes & Events	Adult Classes & Events Very Important	Adult Classes & Events Important	Adult Classes & Events No opinion	Adult Classes & Events Not Important	Adult Classes & Events Not important at all
Teen Classes & Events	Teen Classes & Events Very Important	Teen Classes & Events Important	Teen Classes & Events No opinion	Teen Classes & Events Not Important	Teen Classes & Events Not important at all
Children's Classes & Events	Children's Classes & Events Very Important	Children's Classes & Events Important	Children's Classes & Events No opinion	Children's Classes & Events Not Important	Children's Classes & Events Not important at all

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* 4. What is your overall grade for the Bedford Public Library?

No Opinion

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* 5. Rate Your Satisfaction with the new library services offered in 2016.

	Excellent	Good	Fair	Poor	Unknown
Automatic Renewal of Materials	Automatic Renewal of Materials Excellent	Automatic Renewal of Materials Good	Automatic Renewal of Materials Fair	Automatic Renewal of Materials Poor	Automatic Renewal of Materials Unknown
HEB Reads Summer and Winter Reading Challenges	HEB Reads Summer and Winter Reading Challenges Excellent	HEB Reads Summer and Winter Reading Challenges Good	HEB Reads Summer and Winter Reading Challenges Fair	HEB Reads Summer and Winter Reading Challenges Poor	HEB Reads Summer and Winter Reading Challenges Unknown
Online Catalog (Koha)	Online Catalog (Koha) Excellent	Online Catalog (Koha) Good	Online Catalog (Koha) Fair	Online Catalog (Koha) Poor	Online Catalog (Koha) Unknown
Online Streaming (Hoopla)	Online Streaming (Hoopla) Excellent	Online Streaming (Hoopla) Good	Online Streaming (Hoopla) Fair	Online Streaming (Hoopla) Poor	Online Streaming (Hoopla) Unknown

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* 6. Rate the Bedford Public Library facility.

	Excellent	Good	Fair	Poor	Unknown
Cleanliness	Cleanliness Excellent	Cleanliness Good	Cleanliness Fair	Cleanliness Poor	Cleanliness Unknown
Children's Area	Children's Area Excellent	Children's Area Good	Children's Area Fair	Children's Area Poor	Children's Area Unknown
Reading Areas	Reading Areas Excellent	Reading Areas Good	Reading Areas Fair	Reading Areas Poor	Reading Areas Unknown
Meeting Rooms	Meeting Rooms Excellent	Meeting Rooms Good	Meeting Rooms Fair	Meeting Rooms Poor	Meeting Rooms Unknown
Study Rooms	Study Rooms Excellent	Study Rooms Good	Study Rooms Fair	Study Rooms Poor	Study Rooms Unknown
Teen Zone	Teen Zone Excellent	Teen Zone Good	Teen Zone Fair	Teen Zone Poor	Teen Zone Unknown
Landscaping	Landscaping Excellent	Landscaping Good	Landscaping Fair	Landscaping Poor	Landscaping Unknown
Lighting	Lighting Excellent	Lighting Good	Lighting Fair	Lighting Poor	Lighting Unknown
Parking	Parking Excellent	Parking Good	Parking Fair	Parking Poor	Parking Unknown

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* 7. Rate your satisfaction with the Library's existing resources and services.

	Excellent	Good	Fair	Poor	Unknown
Speed of Internet	Speed of Internet Excellent	Speed of Internet Good	Speed of Internet Fair	Speed of Internet Poor	Speed of Internet Unknown
Catalog	Catalog Excellent	Catalog Good	Catalog Fair	Catalog Poor	Catalog Unknown
Computer Classes	Computer Classes Excellent	Computer Classes Good	Computer Classes Fair	Computer Classes Poor	Computer Classes Unknown
Date Due Reminders	Date Due Reminders Excellent	Date Due Reminders Good	Date Due Reminders Fair	Date Due Reminders Poor	Date Due Reminders Unknown
Low Vision Resources	Low Vision Resources Excellent	Low Vision Resources Good	Low Vision Resources Fair	Low Vision Resources Poor	Low Vision Resources Unknown
Adult Classes & Events	Adult Classes & Events Excellent	Adult Classes & Events Good	Adult Classes & Events Fair	Adult Classes & Events Poor	Adult Classes & Events Unknown
Teen Classes & Events	Teen Classes & Events Excellent	Teen Classes & Events Good	Teen Classes & Events Fair	Teen Classes & Events Poor	Teen Classes & Events Unknown
Youth Classes & Events	Youth Classes & Events Excellent	Youth Classes & Events Good	Youth Classes & Events Fair	Youth Classes & Events Poor	Youth Classes & Events Unknown
Website	Website Excellent	Website Good	Website Fair	Website Poor	Website Unknown

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* 8. Rate your satisfaction with the Library's existing collection.

	Excellent	Good	Fair	Poor	Unknown
Adult Fiction	Adult Fiction Excellent	Adult Fiction Good	Adult Fiction Fair	Adult Fiction Poor	Adult Fiction Unknown
Adult Non-fiction	Adult Non-fiction Excellent	Adult Non-fiction Good	Adult Non-fiction Fair	Adult Non-fiction Poor	Adult Non-fiction Unknown
Audio Books	Audio Books Excellent	Audio Books Good	Audio Books Fair	Audio Books Poor	Audio Books Unknown
Downloadable ebooks, audio books & music	Downloadable ebooks, audio books & music Excellent	Downloadable ebooks, audio books & music Good	Downloadable ebooks, audio books & music Fair	Downloadable ebooks, audio books & music Poor	Downloadable ebooks, audio books & music Unknown
Digital Magazines	Digital Magazines Excellent	Digital Magazines Good	Digital Magazines Fair	Digital Magazines Poor	Digital Magazines Unknown
DVDs	DVDs Excellent	DVDs Good	DVDs Fair	DVDs Poor	DVDs Unknown
Teen Fiction	Teen Fiction Excellent	Teen Fiction Good	Teen Fiction Fair	Teen Fiction Poor	Teen Fiction Unknown
Children's Fiction	Children's Fiction Excellent	Children's Fiction Good	Children's Fiction Fair	Children's Fiction Poor	Children's Fiction Unknown
Children's Non-fiction	Children's Non-fiction Excellent	Children's Non-fiction Good	Children's Non-fiction Fair	Children's Non-fiction Poor	Children's Non-fiction Unknown
Children's DVDs/CDs	Children's DVDs/CDs Excellent	Children's DVDs/CDs Good	Children's DVDs/CDs Fair	Children's DVDs/CDs Poor	Children's DVDs/CDs Unknown

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* 9. Because of the Library I... (Check all that apply)

got a job

got a better job/salary

created a resume

planned/opened a new business

expanded/improved my business

improved my health/well-being

passed a test

made better grades

had a place to study

was able to complete my homework

received homework assistance

prepared for ACT/SAT/GED etc.

learned to read

learned a new language

learned a new skill

learned a new software program

learned how to use a computer

learned how to use my ereader

made friends

read to my child

read for pleasure more often

discovered a new author/book

enjoyed educational programs

downloaded audiobooks

downloaded ebooks

downloaded digital magazines

downloaded movies

saved money

had access to the Internet and printing

was able to book a meeting room

Other (please specify)

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* 10. Do the current library hours meet your needs?

Excellent

Good

Fair

Poor

Unknown

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* 11. What do you like best about the Bedford Public Library?

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* 12. Give us one way the Bedford Public Library can improve:

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* 13. If you haven't used the Library regularly (more than once in the past 12 months) please tell us why. Please check all that apply.

Don't have what I want

Owe fines to the Library

Library is too busy and crowded

Not enough staff

Get reading materials elsewhere

Poor staff service

Disagreement with Library policies

Not enough parking

Not open convenient hours

Library programs offered are not relevant to my needs/interests

Library programs are offered at inconvenient days/times

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* 14. Do you or someone in your household have a library card?

Yes

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* 15. What is your age group?

Under 13

13 - 17

18 - 24

25 - 45

46 - 65

Over 65

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* 16. What is your Zip code?

100% of survey complete.