Births Deaths & Marriages (BDM) Survey Question Title * 1. Which BDM service did you inquire about? Application for search Change of name registration Relationship registration Family history Amendment to record Other (please specify) Question Title * 2. How did you access the BDM service? Online In person By phone Other (please specify) Question Title * 3. Overall how would you rate the service you received from the BDM Staff? Excellent Good Average Poor No Opinion Helpfulness of BDM Staff Helpfulness of BDM Staff Excellent Helpfulness of BDM Staff Good Helpfulness of BDM Staff Average Helpfulness of BDM Staff Poor Helpfulness of BDM Staff No Opinion Telephone manner of BDM Staff Telephone manner of BDM Staff Excellent Telephone manner of BDM Staff Good Telephone manner of BDM Staff Average Telephone manner of BDM Staff Poor Telephone manner of BDM Staff No Opinion Time taken to process your application Time taken to process your application Excellent Time taken to process your application Good Time taken to process your application Average Time taken to process your application Poor Time taken to process your application No Opinion Information provided by BDM Staff Information provided by BDM Staff Excellent Information provided by BDM Staff Good Information provided by BDM Staff Average Information provided by BDM Staff Poor Information provided by BDM Staff No Opinion Question Title * 4. How satisfied were you with the ease of access to this service? Very satisfied Satisfied Dissatisfied Very dissatisfied Comments (optional) Question Title * 5. Have you used the BDM website - www.justice.tas.gov.au/bdm? Yes No Question Title * 6. If yes, did you find the website easy to navigate? Yes No Question Title * 7. Was the information you required on the website? Yes No Comments (optional) Question Title * 8. Which method would you prefer to submit a registration or apply for a certificate? Online By post In person Other (please specify) Question Title * 9. Do you have any suggestions on how to improve any aspects of the BDM service? Done
