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Building Cleaning customer satisfaction survey - XYZ Council
Staff and relations
Please tell us how you think we are performing with regard to each of the following aspects.
Please answer 'Not applicable' if you have not had any direct experience of any of the questions asked.
Staff and relations
Not applicable
Excellent
Good
Acceptable
Poor
Very Poor
Good understanding of customer requirements
Not applicable
Excellent
Good
Acceptable
Poor
Very Poor
Cleaning service provider communications
Not applicable
Excellent
Good
Acceptable
Poor
Very Poor
Responsiveness of cleaning service provider
Not applicable
Excellent
Good
Acceptable
Poor
Very Poor
Satisfactory resolution of problems
Not applicable
Excellent
Good
Acceptable
Poor
Very Poor
Behaviour of cleaning staff
Not applicable
Excellent
Good
Acceptable
Poor
Very Poor
Reliability / punctuality of cleaning staff
Not applicable
Excellent
Good
Acceptable
Poor
Very Poor
Flexibility of the cleaning staff
Not applicable
Excellent
Good
Acceptable
Poor
Very Poor
22 / 4
550%
