Ballajura Aquatic Centre - Customer Satisfaction Survey Question Title * 1. At the City of Swan Leisure Centres we are committed to customer service. With your valuable feedback, we aim to continuously improve our customer service standards. Please read each question carefully and let us know how you feel about the service we provide.Which centre do you currently use? Altone Park Leisure Centre Swan Park Leisure Centre Ballajura Aquatic Centre Question Title * 2. How satisfied are you with the following?CUSTOMER SERVICE Dissatisfied Satisfied Very Satisfied Accuracy of information provided by staff Accuracy of information provided by staff Dissatisfied Accuracy of information provided by staff Satisfied Accuracy of information provided by staff Very Satisfied Staff knowledge of what is offered at the centre Staff knowledge of what is offered at the centre Dissatisfied Staff knowledge of what is offered at the centre Satisfied Staff knowledge of what is offered at the centre Very Satisfied Provision of timely information by staff Provision of timely information by staff Dissatisfied Provision of timely information by staff Satisfied Provision of timely information by staff Very Satisfied Question Title * 3. How satisfied are you with the following?STAFF Dissatisfied Satisfied Very Satisfied Presentation of Staff Presentation of Staff Dissatisfied Presentation of Staff Satisfied Presentation of Staff Very Satisfied Staff demonstrating a 'nothing is a problem' attitude Staff demonstrating a 'nothing is a problem' attitude Dissatisfied Staff demonstrating a 'nothing is a problem' attitude Satisfied Staff demonstrating a 'nothing is a problem' attitude Very Satisfied Ease of access to information Ease of access to information Dissatisfied Ease of access to information Satisfied Ease of access to information Very Satisfied Question Title * 4. How satisfied are you with the following?FACILITIES Dissatisfied Satisfied Very Satisfied Range and suitability of facilities Range and suitability of facilities Dissatisfied Range and suitability of facilities Satisfied Range and suitability of facilities Very Satisfied Maintenance of the facility Maintenance of the facility Dissatisfied Maintenance of the facility Satisfied Maintenance of the facility Very Satisfied Opening hours of the centre Opening hours of the centre Dissatisfied Opening hours of the centre Satisfied Opening hours of the centre Very Satisfied Question Title * 5. How satisfied are you with the following?SERVICES Dissatisfied Satisfied Very Satisfied N/A The service offered at reception The service offered at reception Dissatisfied The service offered at reception Satisfied The service offered at reception Very Satisfied The service offered at reception N/A The service offered at the cafe The service offered at the cafe Dissatisfied The service offered at the cafe Satisfied The service offered at the cafe Very Satisfied The service offered at the cafe N/A Question Title * 6. How satisfied are you with the following?CLEANLINESS Dissatisfied Satisfied Very Satisfied Cleanliness and presentation of the centre Cleanliness and presentation of the centre Dissatisfied Cleanliness and presentation of the centre Satisfied Cleanliness and presentation of the centre Very Satisfied Cleanliness and presentation of the car park Cleanliness and presentation of the car park Dissatisfied Cleanliness and presentation of the car park Satisfied Cleanliness and presentation of the car park Very Satisfied Cleanliness and presentation of the change rooms Cleanliness and presentation of the change rooms Dissatisfied Cleanliness and presentation of the change rooms Satisfied Cleanliness and presentation of the change rooms Very Satisfied Question Title * 7. How satisfied are you with the following:PROGRAMS Dissatisfied Satisfied Very Satisfied Your instructor or swim teacher Your instructor or swim teacher Dissatisfied Your instructor or swim teacher Satisfied Your instructor or swim teacher Very Satisfied Equipment you use at the centre Equipment you use at the centre Dissatisfied Equipment you use at the centre Satisfied Equipment you use at the centre Very Satisfied Your program / activity consistently starting on time Your program / activity consistently starting on time Dissatisfied Your program / activity consistently starting on time Satisfied Your program / activity consistently starting on time Very Satisfied Other (please specify) Question Title * 8. How satisfied are you with the following?VALUE FOR MONEY Dissatisfied Satisfied Very Satisfied Value for money Value for money Dissatisfied Value for money Satisfied Value for money Very Satisfied Question Title * 9. How satisfied are you with the following?OVERALL EXPERIENCE Dissatisfied Satisfied Very Satisfied Overall experience Overall experience Dissatisfied Overall experience Satisfied Overall experience Very Satisfied Question Title * 10. To help us meet and exceed your expectations, we would like you to prioritise the following seven areas to show us what is most important to you.Please rate the following in order of importance to you, 1 being the most important and 7 being the least important. 1 2 3 4 5 6 7 Customer Service Customer Service 1 Customer Service 2 Customer Service 3 Customer Service 4 Customer Service 5 Customer Service 6 Customer Service 7 Staff Staff 1 Staff 2 Staff 3 Staff 4 Staff 5 Staff 6 Staff 7 Facilities Facilities 1 Facilities 2 Facilities 3 Facilities 4 Facilities 5 Facilities 6 Facilities 7 Services Services 1 Services 2 Services 3 Services 4 Services 5 Services 6 Services 7 Cleanliness Cleanliness 1 Cleanliness 2 Cleanliness 3 Cleanliness 4 Cleanliness 5 Cleanliness 6 Cleanliness 7 Programs Programs 1 Programs 2 Programs 3 Programs 4 Programs 5 Programs 6 Programs 7 Value for money Value for money 1 Value for money 2 Value for money 3 Value for money 4 Value for money 5 Value for money 6 Value for money 7 Question Title * 11. In an effort to better serve your needs we would like to know more about you and your usage of the Ballajura Aquatic Centre. We appreciate you taking the time taken to complete these additional questions. Simply select the most appropriate response that most clearly represents your most recent visit as a user of this centre.Are you a member? Yes No Question Title * 12. Are you: Male Female Question Title * 13. What is the main reason you choose to use the centre? Lap swimming/walking Spa Physiotherapy Swimming lessons Aqua aerobics Leisure Question Title * 14. On average how long do you stay when you visit the centre? Less than 30 mins 30 mins - 1 hour 1 hour - 1.5 hours More than 1.5 hours Question Title * 15. During your most recent visit, did you use any of the following: Cafe Creche Change rooms Barbecues Outdoor Area None Question Title * 16. What age group do you fit into? 15 - 19 20 - 24 25 - 29 30 - 34 35 - 39 40 - 44 45 - 49 50 - 54 55 - 59 60 - 64 65 - 69 70+ Question Title * 17. If you visited the centre with a child/children what age group did they fall into? 0 - 4 5 - 9 10 - 14 15+ Child 1 Child 1 0 - 4 Child 1 5 - 9 Child 1 10 - 14 Child 1 15+ Child 2 Child 2 0 - 4 Child 2 5 - 9 Child 2 10 - 14 Child 2 15+ Child 3 Child 3 0 - 4 Child 3 5 - 9 Child 3 10 - 14 Child 3 15+ Child 4 Child 4 0 - 4 Child 4 5 - 9 Child 4 10 - 14 Child 4 15+ Question Title * 18. How do you travel to the centre: Car Walk Bicycle Bus Taxi Question Title * 19. In which suburb do you live Alexander Heights Balcatta Ballajura Beechboro Caversham Darch Dianella Girrawheen Greenwood Gnangara Hamersley Henly Brook Kiara Koondoola Landsdale Madelly Malaga Marangaroo Mirrabooka Morley Nollamara Noranda Osborne Park Tuart Hill Wangara Wanneroo Warwick West Swan Yokine Other Question Title * 20. What is your average travel time from your home to the centre? Under 5 mins 5 - 10 mins 10 - 15 mins 15 - 20 mins 20+ mins Question Title * 21. How many times per week do you use the facility: Less than once 1 2 3 4 5 6 7 More than 7 Question Title * 22. During your most recent visit, did you attend the facility: Alone With a freind With a family member Question Title * 23. Where have you seen or heard the City of Swan Leisure Centres promoted in the last six months: City of Swan Website City of Swan Newsletter Word of Mouth Newspaper advertisement City of Swan E-Newsletter Internal advertisment Previous Customer In-Centre advertising Other (please specify) Done