Client Satisfaction Survey Question Title * 1. Please rate our customer service based on our responsiveness to your needs (i.e., requests, follow-ups, notifications, etc.) Poor Fair Average Good Excellent Poor Fair Average Good Excellent If you would like to clarify your response, please comment below. OK Question Title * 2. Please rate your level of satisfaction in regard to your interaction with our staff (i.e., your project manager, sample receiving technician, field technician, etc.). Very dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Very satisfied Very dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Very satisfied If you are at all dissatisfied, please help us by identifying specific areas in which we could improve. OK Question Title * 3. How often can you rely on us to act as a resource for technical expertise and information? Never Rarely Occasionally Frequently Always Never Rarely Occasionally Frequently Always If you would like to clarify your response, please comment below. OK Question Title * 4. Please rate our on-time delivery based on our ability to provide results to you when promised over the course of the past three months. Results never received when promised Results rarely received when promised Results occasionally received when promised Results usually received when promised Results always received when promised Results never received when promised Results rarely received when promised Results occasionally received when promised Results usually received when promised Results always received when promised If you would like to clarify your response, please comment below. OK Question Title * 5. Please rank the following items in terms of what you view as the most important characteristics of a quality laboratory (with 1 as most important and 7 as least important). 1 2 3 4 5 6 7 Reports/invoices are free of errors 1 2 3 4 5 6 7 QC always meets control criteria 1 2 3 4 5 6 7 Data are without qualification 1 2 3 4 5 6 7 Results are delivered on time/when promised 1 2 3 4 5 6 7 Notice of any problem is provided before the report is delivered 1 2 3 4 5 6 7 Testing services are inexpensive 1 2 3 4 5 6 7 Service is consistent OK Question Title * 6. Based on the rankings you provided in the previous question, why are the top 3 items so important to you? Are there any characteristics not listed that are of equal or greater importance to you? OK Question Title * 7. Please rate Babcock Labs' overall quality. Poor Fair Average Good Excellent Poor Fair Average Good Excellent Please provide any additional information that may help us to improve our services. OK Question Title * 8. Are there any additional testing services you would like to see Babcock Labs offer? Yes No Please specify which services and how they would benefit you. OK Question Title * 9. Would you recommend Babcock Labs to a colleague? Yes No Please tell us why you selected the answer you did in the text box below. OK Question Title * 10. The first 50 people to take this survey are eligible to enter our drawing for a $100 Amazon gift card! Would you like your name to be entered into our drawing? Yes No OK NEXT