askON Satisfaction Survey Please give us some feedback so we can give you the best service. Your information and responses are anonymous. Question Title * 1. Tell us how we did today 4 - Excellent 3 - Good 2 - Fair 1 - Poor Question Title * 2. What college are you enrolled in? Centennial Conestoga Confederation Durham Fleming George Brown Georgian Humber Lambton Niagara Seneca St. Clair Other (please specify) Question Title * 3. Which best describes you? (Please select all that apply) 1st-2nd year College 3rd-4th year College Post-graduate OntarioLearn Student Online Student Faculty at College Staff at College Alumni of College International Student Other (please specify) Question Title * 4. Would you use the service again? Yes No Other (please comment) Question Title * 5. How did you learn about askON? (Please select all that apply) Used the service before Discovered link on my library website Received an invitation to chat from my library website From a staff member at my library From a friend From an instructor/professor From a media source (newspaper, radio, transit) From an in-class demonstration I saw a poster, bookmark, or other print advertisement about it Other (please specify) Question Title * 6. What kind of help were you looking for today? (Please select all that apply) Finding sources or articles on my topic Information about library services Where to look for information (e.g. on the library website, in a database) How to search for information (e.g. using different keywords) How to evaluate information (e.g. how to decide if an article is peer reviewed) Finding a specific fact or document Technical issues (e.g. database access) Citation help Other (please specify) Question Title * 7. Why did you choose the askON service for your question or assignment today? (Please select all that apply) I prefer online services I was searching for mainly online resources (e.g. eJournals, eBooks, websites) The reference/information desk was closed or busy The Library was closed or busy I am at home or off-campus I am a distance student Other (please specify) Question Title * 8. Did you plan to contact askON today? Yes. I went to my library website so I could ask a question. I was on my library website when I thought of a question, so I found a button or invitation. No, I did not plan to ask a question until I saw the button or invitation. Other (please specify) Question Title * 9. Please share any other comments that will help us improve and expand the askON service Select visitor comments might be used in communications of the Ontario Colleges Library Service, askON, or participating college libraries. No identifying information will be shared. By submitting this survey, you consent to the possibility of any comments being included in such communications. Done
