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AOR Customer Feedback Survey
AOR welcomes your feedback. We use this feedback to improve our Design, Customer Service, Sales and Marketing.
1.
Customer details
Name
Email Address
Phone Number
2.
State
QLD
NSW
ACT
VIC
SA
TAS
WA
NT
3.
Do you/have you previously owned a camper trailer/caravan?
Yes
No
Other
4.
What was the brand of your previous camper?
AOR
None
Other (please specify)
5.
What was your reason/s for upgrading?
Wanted different features
Wanted internal toilet and shower
Easier setup
Bigger trailer
To go off road more
To reduce weight
Newer model
Resale value
Other (please specify)
6.
How did you hear about us?
RV Daily
Camper Trailer Australia
AOR Newsletter
Unsealed 4x4
Caravan Camping sales
Facebook
Instagram
Friend / AOR Owner
Pat Callinans 4x4
Google/search
Camping/Caravan show
Other
Other (please specify)
7.
Did you attend any shows that influenced your purchasing decision?
Victorian Caravan, Camping & Touring Supershow
Melbourne Leisurefest
NSW Caravan, Camping, RV & Holiday Supershow
Sydney Caravan, Camping & RV Expo
Queensland Caravan Camping & Touring Holiday Show
Brisbane Pre-Xmas Caravan & Camping Sale
Adelaide - Let's Go Caravan & Camping Show
Adelaide- Let's Go Caravan and Camping Supersale
Perth Caravan and Camping Show
Perth 4WD & Adventure Show
None
Other (please specify)
8.
Are there any shows that you would have liked to see AOR attend?
9.
Approximately how long did you spend on the AOR website?
Not at all
Under 1 hour
1-5 hours
5-10 hours
More than 10 hours
10.
Did you find the required information on our website?
Yes
No
No (please specify)
11.
Did you watch the latest handover videos on YouTube, and did you find all of the necessary information?
Yes
No (please specify)
12.
How would you rate the MyAOR Portal? (out of 5 stars)
1 star
2 stars
3 stars
4 stars
5 stars
13.
Is there anything we could improve on the MyAOR Portal?
14.
Do you follow AOR on social media?
Facebook
Instagram
YouTube
None
Other (please specify)
15.
Would you be interested in attending an off road seminar by AOR?
Yes
No
16.
Overall, how satisfied are you with AOR purchasing experience?
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
Not satisfied at all
17.
How satisfied were you with your AOR handover experience?
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
Not satisfied at all
18.
What were the determining factors in your decision to buy an AOR trailer? Please select all that apply
Design
After sales service
Innovation
Community
Customer service support
Off road capability
Quality
Weight
Other (please specify)
19.
How important is purchase price to you in your decision making process?
Extremely important
Very important
Somewhat important
Not so important
Not at all important
20.
What other manufacturers were you considering when researching off road trailers?
21.
Are there features you have seen in other off road trailers that you think would benefit the trailers produced by AOR?
22.
Is there anything we can improve on?
Handover process
Information booklet
Website
Standard features in trailer
Quality/finish
None
Other (please specify)
23.
How satisfied are you with the production/build process of your camper?
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
Not at all satisfied
24.
Are there any production or build changes that could have improved your experience?
25.
Compared to our competitors, is our service quality better, worse, or about the same?
Much better
Somewhat better
About the same
Somewhat worse
Much worse
Don't know
26.
Would you like to provide a testimonial for our website? If yes please include below:
27.
Do you have any other comments, questions, or concerns?
28.
How likely are you to purchase any of our products again?
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
29.
On a scale of 0 to 10,
How likely is it that you would recommend this company to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
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