SurveyMonkey Powered Online Survey

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* 1. Customer details

Name

Email Address

Phone Number

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* 2. State

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* 3. Do you/have you previously owned a camper trailer/caravan?

Yes

Other

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* 4. What was the brand of your previous camper?

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* 5. What was your reason/s for upgrading?

Wanted different features

Wanted internal toilet and shower

Easier setup

Bigger trailer

To go off road more

To reduce weight

Newer model

Resale value

Other (please specify)

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* 6. How did you hear about us?

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* 7. Did you attend any shows that influenced your purchasing decision?

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* 8. Are there any shows that you would have liked to see AOR attend?

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* 9. Approximately how long did you spend on the AOR website?

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* 10. Did you find the required information on our website?

Yes

No (please specify)

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* 11. Did you watch the latest handover videos on YouTube, and did you find all of the necessary information?

Yes

No (please specify)

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* 12. How would you rate the MyAOR Portal? (out of 5 stars)

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* 13. Is there anything we could improve on the MyAOR Portal?

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* 14.
Do you follow AOR on social media?

Facebook

Instagram

YouTube

None

Other (please specify)

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* 15. Would you be interested in attending an off road seminar by AOR?

Yes

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* 16. Overall, how satisfied are you with AOR purchasing experience?

Extremely satisfied

Very satisfied

Somewhat satisfied

Not so satisfied

Not satisfied at all

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* 17. How satisfied were you with your AOR handover experience?

Extremely satisfied

Very satisfied

Somewhat satisfied

Not so satisfied

Not satisfied at all

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* 18. What were the determining factors in your decision to buy an AOR trailer? Please select all that apply

Design

After sales service

Innovation

Community

Customer service support

Off road capability

Quality

Weight

Other (please specify)

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* 19. How important is purchase price to you in your decision making process?

Extremely important

Very important

Somewhat important

Not so important

Not at all important

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* 20. What other manufacturers were you considering when researching off road trailers?

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* 21. Are there features you have seen in other off road trailers that you think would benefit the trailers produced by AOR?

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* 22. Is there anything we can improve on?

Handover process

Information booklet

Website

Standard features in trailer

Quality/finish

None

Other (please specify)

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* 23. How satisfied are you with the production/build process of your camper?

Extremely satisfied

Very satisfied

Somewhat satisfied

Not so satisfied

Not at all satisfied

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* 24. Are there any production or build changes that could have improved your experience?

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* 25. Compared to our competitors, is our service quality better, worse, or about the same?

Much better

Somewhat better

About the same

Somewhat worse

Much worse

Don't know

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* 26. Would you like to provide a testimonial for our website? If yes please include below:

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* 27. Do you have any other comments, questions, or concerns?

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* 28. How likely are you to purchase any of our products again?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

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* 1. Customer details

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* 2. State

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* 3. Do you/have you previously owned a camper trailer/caravan?

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* 4. What was the brand of your previous camper?

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* 5. What was your reason/s for upgrading?

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* 6. How did you hear about us?

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* 7. Did you attend any shows that influenced your purchasing decision?

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* 8. Are there any shows that you would have liked to see AOR attend?

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* 9. Approximately how long did you spend on the AOR website?

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* 10. Did you find the required information on our website?

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* 11. Did you watch the latest handover videos on YouTube, and did you find all of the necessary information?

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* 12. How would you rate the MyAOR Portal? (out of 5 stars)

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* 13. Is there anything we could improve on the MyAOR Portal?

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* 14. Do you follow AOR on social media?

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* 15. Would you be interested in attending an off road seminar by AOR?

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* 16. Overall, how satisfied are you with AOR purchasing experience?

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* 17. How satisfied were you with your AOR handover experience?

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* 18. What were the determining factors in your decision to buy an AOR trailer? Please select all that apply

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* 19. How important is purchase price to you in your decision making process?

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* 20. What other manufacturers were you considering when researching off road trailers?

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* 21. Are there features you have seen in other off road trailers that you think would benefit the trailers produced by AOR?

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* 22. Is there anything we can improve on?

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* 23. How satisfied are you with the production/build process of your camper?

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* 24. Are there any production or build changes that could have improved your experience?

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* 25. Compared to our competitors, is our service quality better, worse, or about the same?

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* 26. Would you like to provide a testimonial for our website? If yes please include below:

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* 27. Do you have any other comments, questions, or concerns?

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* 28. How likely are you to purchase any of our products again?

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* 29. How likely is it that you would recommend this company to a friend or colleague?

* 14.
Do you follow AOR on social media?