AOR Customer Feedback Survey AOR welcomes your feedback. We use this feedback to improve our Design, Customer Service, Sales and Marketing. Question Title * 1. Customer details Name Email Address Phone Number Question Title * 2. State QLD NSW ACT VIC SA TAS WA NT Question Title * 3. Do you/have you previously owned a camper trailer/caravan? Yes No Other Question Title * 4. What was the brand of your previous camper? AOR None Other (please specify) Question Title * 5. What was your reason/s for upgrading? Wanted different features Wanted internal toilet and shower Easier setup Bigger trailer To go off road more To reduce weight Newer model Resale value Other (please specify) Question Title * 6. How did you hear about us? RV Daily Camper Trailer Australia AOR Newsletter Unsealed 4x4 Caravan Camping sales Facebook Instagram Friend / AOR Owner Pat Callinans 4x4 Google/search Camping/Caravan show Other Question Title * 7. Did you attend any shows that influenced your purchasing decision? Victorian Caravan, Camping & Touring Supershow Melbourne Leisurefest NSW Caravan, Camping, RV & Holiday Supershow Sydney Caravan, Camping & RV Expo Queensland Caravan Camping & Touring Holiday Show Brisbane Pre-Xmas Caravan & Camping Sale Adelaide - Let's Go Caravan & Camping Show Adelaide- Let's Go Caravan and Camping Supersale Perth Caravan and Camping Show Perth 4WD & Adventure Show None Question Title * 8. Are there any shows that you would have liked to see AOR attend? Question Title * 9. Approximately how long did you spend on the AOR website? Not at all Under 1 hour 1-5 hours 5-10 hours More than 10 hours Question Title * 10. Did you find the required information on our website? Yes No Question Title * 11. Did you watch the latest handover videos on YouTube, and did you find all of the necessary information? Yes No (please specify) Question Title * 12. How would you rate the MyAOR Portal? (out of 5 stars) Question Title * 13. Is there anything we could improve on the MyAOR Portal? Question Title * 14. Do you follow AOR on social media? Facebook Instagram YouTube None Other (please specify) Question Title * 15. Would you be interested in attending an off road seminar by AOR? Yes No Question Title * 16. Overall, how satisfied are you with AOR purchasing experience? Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not satisfied at all Question Title * 17. How satisfied were you with your AOR handover experience? Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not satisfied at all Question Title * 18. What were the determining factors in your decision to buy an AOR trailer? Please select all that apply Design After sales service Innovation Community Customer service support Off road capability Quality Weight Question Title * 19. How important is purchase price to you in your decision making process? Extremely important Very important Somewhat important Not so important Not at all important Question Title * 20. What other manufacturers were you considering when researching off road trailers? Question Title * 21. Are there features you have seen in other off road trailers that you think would benefit the trailers produced by AOR? Question Title * 22. Is there anything we can improve on? Handover process Information booklet Website Standard features in trailer Quality/finish None Other (please specify) Question Title * 23. How satisfied are you with the production/build process of your camper? Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not at all satisfied Question Title * 24. Are there any production or build changes that could have improved your experience? Question Title * 25. Compared to our competitors, is our service quality better, worse, or about the same? Much better Somewhat better About the same Somewhat worse Much worse Don't know Question Title * 26. Would you like to provide a testimonial for our website? If yes please include below: Question Title * 27. Do you have any other comments, questions, or concerns? Question Title * 28. How likely are you to purchase any of our products again? Extremely likely Very likely Somewhat likely Not so likely Not at all likely Question Title * 29. How likely is it that you would recommend this company to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Done
