Program Assessment

All questions are optional. We appreciate any and all feedback to help plan services and staffing for the future

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* 1. On a scale of 1 (not important at all) to 5 (extremely important). How important is LibAnswers/Libchat  as a component of your reference service model at your institution?

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* 2. The Answerland Cooperative is an effective solution for delivering services for our library or library system

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* 3. In your opinion, what percentage of questions that you see while staffing Answerland are circulation (access or personal account questions, item status or inter-library loan) related?

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* 4. In your opinion, what percentage of questions you see while staffing Answerland are reference questions (directional, ready reference, specific-search questions, and in-depth research question)

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* 5. Answerland Cooperative service allows my institution or department to meet its service goals or requirements to operate

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* 6. What would you change with the program to give this a higher rating?

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* 7. On a scale of 1(strongly disagree) to 5(strongly agree), the time I spend answering questions or chatting with patrons from other libraries feels like a good use of my time

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* 8. On a scale of 1(strongly disagree) to 5(strongly agree), I enjoy my Answerland Cooperative reference shift

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* 9. On a scale from 1 (strongly disagree) to 5 (strongly agree) - I am given support from my manager (or institution) to fulfill my Answerland shift/ obligation? (dedicated time, tools or encouragement)

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* 10. What else would you like to share about your Answerland staffing experience?

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