The CX Competency & Maturity Assessment

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Our strategy and strategic decisions are based on customer insights and operation data.

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Our KPIs are aligned with our customer' objectives (CPI).

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We listen to customers by sending out surveys after key interactions.

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Our company consistently acts on customer feedback to fix problems and customer insights drive ongoing improvements to processes.

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Customers can easily engage with our company using any channel and have a consistent experience every time.

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Employees understand their objectives and customer priorities.

 
50% of survey complete.

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