Our goal at AMS is not to just meet, but exceed our customer’s expectations. As a team committed to AS9110, we strive to provide 100% customer satisfaction. To ensure that your needs and requirements are being met, please complete and return this survey.

Rate the following questions on a scale from 1-5:
1 = Unsatisfactory, 3 = Fair, 5 = Excellent:

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* 1. Rate the following questions on a scale from 1-5:
1 = Unsatisfactory, 3 = Fair, 5 = Excellent:

  1 2 3 4 5
How would you rate AMS delivery time?
Were we friendly and attentive to your needs?
Did AMS meet all your service needs?
How would you rate AMS prices for service?
Were we knowledgeable and well trained?
How would you rate our repair reliability?
How do you rate AMS performance on maintenance relative to your organization’s requirements?

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* 2. How do you rate AMS performance on maintenance relative to your organization’s requirements?

Has AMS performance improved, deteriorated, or stayed the same in the past 6-12 months?

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* 3. Has AMS performance improved, deteriorated, or stayed the same in the past 6-12 months?

Based on your overall experiences with AMS, how likely would you be to use AMS in the future?

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* 4. Based on your overall experiences with AMS, how likely would you be to use AMS in the future?

Would you recommend AMS to others?

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* 5. Would you recommend AMS to others?

What would AMS need to do in order for their performance to improve sufficiently to meet any of your expectations/requirements?

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* 6. What would AMS need to do in order for their performance to improve sufficiently to meet any of your expectations/requirements?

Which of the following describes the influence that you have on repair depot selection?

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* 7. Which of the following describes the influence that you have on repair depot selection?

We would appreciate it if you would provide and/or update the following information for our records

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* 8. We would appreciate it if you would provide and/or update the following information for our records

Questions? Contact bruce@aerospacellc.com

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