Exit this survey >> Member Service Survey Question Title * Employer: Question Title * Was your phone call answered in a timely manner? (Scale 1-4 with 1 not being satisfactory and 4 being extremely satisfactory.) 1. Not Satisfactory 2. Somewhat Satisfactory 3. Satisfactory 4. Extremely Satisfactory Question Title * Did the Member Service Specialist greet you in a friendly manner? (Scale 1-4 with 1 not being satisfactory and 4 being extremely satisfactory.) 1. Not Satisfactory 2. Somewhat Satisfactory 3. Satisfactory 4. Extremely Satisfactory Question Title * Were your concerns addressed to your satisfaction by the Member Service Specialist? (Scale 1-4 with 1 not being satisfactory and 4 being extremely satisfactory.) 1. Not Satisfactory 2. Somewhat Satisfactory 3. Satisfactory 4. Extremely Satisfactory Question Title * How do you feel about the overall knowledge of the Member Service Specialist answering the phone? (Scale 1-4 with 1 not being knowledgeable and 4 being extremely knowledgeable.) 1. Not Satisfactory 2. Somewhat Satisfactory 3. Satisfactory 4. Extremely Satisfactory Question Title * How empathic was the Member Service Specialist to your needs? (Scale 1 -4 with 1 not being not being very empathic and 4 being extremely empathic.) 1. Not Satisfactory 2. Somewhat Satisfactory 3. Satisfactory 4. Extremely Satisfactory Question Title * What changes, if any, can we make to improve our Member Service Team? Question Title * What is your Group Name or Number? (Optional) Done >>
