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* Employer:

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* Was your phone call answered in a timely manner? (Scale 1-4 with 1 not being satisfactory and 4 being extremely satisfactory.)

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* Did the Member Service Specialist greet you in a friendly manner? (Scale 1-4 with 1 not being satisfactory and 4 being extremely satisfactory.)

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* Were your concerns addressed to your satisfaction by the Member Service Specialist? (Scale 1-4 with 1 not being satisfactory and 4 being extremely satisfactory.)

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* How do you feel about the overall knowledge of the Member Service Specialist answering the phone? (Scale 1-4 with 1 not being knowledgeable and 4 being extremely knowledgeable.)

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* How empathic was the Member Service Specialist to your needs? (Scale 1 -4 with 1 not being not being very empathic and 4 being extremely empathic.)

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* What changes, if any, can we make to improve our Member Service Team?

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* What is your Group Name or Number? (Optional)

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