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* 1. Overall, how satisfied or dissatisfied were you with purchasing your vehicle at A Lot of Cars?

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* 2. How likely is it that you would recommend A Lot of Cars to a friend or colleague?

Not at all likely
Extremely likely

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* 3. How responsive were our employees to your questions or concerns about our vehicles and financing?

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* 4. How satisfied or dissatisfied were you with these aspects of purchasing a vehicle at A Lot of Cars?

  Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied
Speed with which you were greeted?
Explanation of services?
Explanation of financing options?
How satisfied were you with the courtesy level and friendliness of the staff that helped you?
Cleanliness of the dealership?
Cleanliness of your vehicle's interior?
Cleanliness of your vehicle's exterior?

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* 5. How long have you been a customer of our company?

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* 6. How likely are you to purchase a vehicle from us again?

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* 7. What was the single most important reason for you coming to A Lot of Cars?

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* 8. Compared to our competitors, was your car buying experience better, worse, or about the same?

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* 9. Please rate how well we accomplished the following?

  Excellent Very Good Good Fair Poor
Making you feel comfortable?
Presenting all of your financing options?
Efficiently presenting the paperwork?
Using clear vehicle stickers to explain vehicle information and financing options?
Staff working together as a team?

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* 10. Do you have any other comments, questions, or concerns?

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