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* 1. Overall, how satisfied or dissatisfied were you with the repairs completed by A Lot of Cars?

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* 2. How likely is it that you would recommend A Lot of Cars to a friend or colleague?

Not at all likely
Extremely likely

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* 3. When did you last perform an oil change on this vehicle?

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* 4. When did you last perform a tune up on this vehicle?

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* 5. How responsive were our employees to your questions or concerns regarding your repair?

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* 6. How satisfied or dissatisfied were you with these aspects of repairing your vehicle at A Lot of Cars?

  Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied
Speed with which you were greeted?
Staff's willingness to listen to your concerns prior to the repair being started?
Explanation of the repair estimate?
Explanation of the charges and work performed? 
Courtesy level and friendliness of the staff that helped you?
That the vehicle's problem was fixed properly?
That you were treated fairly?

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* 7. How long have you been a customer of our company?

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* 8. How long has it been since you purchased this vehicle from A Lot of Cars?

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* 9. Please rate how well we accomplished the following?

  Excellent Very Good Good Fair Poor
Making you feel comfortable?
Scheduling your repairs within a reasonable time frame?
Efficiently present the repair paperwork and estimate?
Staff working together as a team?

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* 10. Do you have any other comments, questions, or concerns?

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