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Your feedback really matters.
Take a moment to tell us how we're doing!
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1.
Did any of the following happen during your most recent experience with Allstate? (You can choose more than one.)
(Required.)
You encountered an Allstater (company employee) who went well beyond what you expected in making your order or visit a delightful experience.
You observed Allstaters (company employees) interacting with other people in such a way that it put a smile on your face or gave you a "feel good" feeling.
You experienced an unexpected WOW! that solidified why you chose Allstate Floral as your floral/decor destination.
None of the above
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2.
Did any of the following happen during your most recent experience with Allstate? (You can choose more than one.)
(Required.)
You encountered specific problems or difficulties.
You received service that did not meet your expectations.
You had one or more unsatisfactory encounter(s) with Allstaters (company employees)
None of the above
3.
Who helped you with your most recent order or experience? Please provide the person's name here:
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4.
On a scale of 0 to 10,
How likely is it that you would recommend Allstate Floral, Inc to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
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5.
Overall, how satisfied or dissatisfied are you with Allstate Floral, Inc?
(Required.)
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
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6.
How well do our products meet your needs?
(Required.)
Extremely well
Very well
Somewhat well
Not so well
Not at all well
7.
Which of the following words would you use to describe our products? Select all that apply.
Reliable
High quality
Useful
Unique
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable
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8.
How likely are you to purchase any of our products again?
(Required.)
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
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9.
How long have you been a customer of Allstate Floral, Inc?
(Required.)
This is my first purchase
Less than six months
Six months to a year
1 - 2 years
3 or more years
I haven't made a purchase yet
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10.
How responsive have we been to your questions or concerns about our products?
(Required.)
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
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11.
How would you rate the quality of the product?
(Required.)
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
12.
Do you have any other comments, questions, or concerns?
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13.
So we may follow up with you if necessary, please provide your contact information below (Your info will not be used for any other purpose than to thank you for your feedback, help get clarification, or resolve an issue):
(Required.)
Name
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Company
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Account Number:
Email Address
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Phone Number
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